Angela Jones
Chicago,IL
Summary
Empathetic and highly motivated professional seeking a career advancement. Dependable team player with over 20 years of customer service experience.
Overview
22
22
years of professional experience
Work History
Secretary
Loyola Medical Center
Maywood, IL
12.2014 - Current
- Coordinates communications and needs to various departments and staff in order to maintain the functionality of the unit.
- Answers a multi-lined phone system as well as patient call lights.
- Training of new hires, ensuring they are up to date with policies and HIPAA guidelines.
- Ensuring visitors and patients feel welcome and valuable.
- Maintaining the appearance of the reception area.
Barista
Starbucks
Chicago, IL
05.2003 - 11.2014
- Delivered legendary customer service by connecting and responding to customer needs.
- Provided high quality food and beverages by adhering to all recipe and presentation standards.
- Trained new hires on operational policies and procedures, including those for cash handling, safety and security. Training also included beverage recipes and ensuring proper drink sequences are maintained.
- Responsible for placing weekly orders on products and supplies, as well as completing monthly inventory counts.
Bartender
Natalino's
Chicago, IL
03.2008 - 12.2010
- Handcrafted high quality beverages while providing fine dining experiences.
- Ensured guidelines and restaurant requirements were adhered to.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Skills
Interpersonal skills
Multi-tasking
Inventory management
Quality control
Cash register operations
Training of new hires
Organization
Time management
Spanish speaking
Timeline
Secretary
Loyola Medical Center
12.2014 - Current
Bartender
Natalino's
03.2008 - 12.2010
Barista
Starbucks
05.2003 - 11.2014