ANGELA JONES
Manchester,USA
Summary
Qualified Product Manager with proven track record in managing product lifecycles and delivering user-centric solutions. Adept at collaborating with cross-functional teams to launch impactful products. Demonstrated expertise in market analysis and agile methodologies.
Overview
14
14
years of professional experience
Work History
Associate Product Manager
Foley
01.2026 - Current
- Lead cross-functional teams to develop and launch innovative product features.
- Partner with QA team for hands on acceptance testing.
- Perform system-wide initiative to review, document and identify gaps for refactoring integral platform alerts.
- Prepare data driven assessments for customer-facing teams to increase data integrity with larger system updates.
- Analyze customer feedback to implement new reports and workflow features within the platform.
- Collaborate with engineering and design teams to ensure product alignment with user expectations.
Manager, Customer Success
Foley
12.2020 - 12.2025
- Maintained 100% retention rate for a book of business of over 50 top Mid-Market customers over multiple years.
- Grew relationship with our largest Insurance Referral Partner.
- Developed and implemented scalable customer success programs aligned with company objectives.
- Subject Matter Expert in DOT (FMCSA, FAA, FRA, and PHMSA) drug & alcohol compliance.
- Mentored team members, fostering professional growth and improving overall team performance.
- Collaborated with product teams to advocate for customer needs in development cycles.
- Assisted product team in feature developments and internal UAT testing.
- Led cross-functional teams to enhance customer satisfaction and retention strategies.
Client Success Manager
ebm (ebenefit Marketplace)
09.2019 - 12.2020
- Oversaw servicing for approximately 25 clients (sizes ranging from 25-1500 lives per client)
- Guided clients through onboarding processes, ensuring seamless integration with ebm's platform.
- Coordinated renewals for clients during their open enrollments
- Processed 1095s and 1094s for filing for 10+ clients
- Assisted with planning and execution of internal training
- Collaborated with team of managers to create processes for onboarding and training new employees
Client Service Analyst
ebm (ebenefit Marketplace)
09.2017 - 08.2019
- Coordinated on projects for roughly 60 clients between 2 Project Managers
- Works closely with EDI team to audit and resolve data issues on carrier files
- Analyzed client data to identify trends and enhance service delivery.
- Oversaw and quality control tested updates for other team members.
- Initiated regular audits of client data and configurations.
- Configured connections between platform and benefit carriers for data transfer
- Developed training materials for new team members, improving onboarding efficiency.
- Carrier billing reconciliation.
Executive Assistant & Office Manager
Agemy Financial Strategies, Inc. Connecticut Sound Tax Group & Agemy Wealth Advisors, LLC
01.2014 - 09.2017
- Assisted in the hiring and training of all new employees and developed and instituted procedures as part of a training tutorial for all new hires and existing staff.
- Coordinated complex scheduling for executives, optimizing time management and meeting efficiency.
- Planned and hosted seminars and dinner events, including assisting in the planning and execution of a Client Appreciation Event for over 200 guests
- Trained in preparing applications, service requests, and working with an array of investment and insurance companies
Assistant Manager
Pieper Olson Veterinary Center
01.2012 - 01.2014
- Oversaw a staff of over 10 employees.
- Supervised daily operations, ensuring efficient workflow and adherence to veterinary protocols.
- Trained and mentored staff on best practices in animal care and client service.
- Incorporated a new training procedure for new hires.
- Responsible for nightly balancing and daily financial reports.
- Worked with heads from other departments to institute new office procedures to make multiple office functions more cohesive for clients.
Education
High School Diploma -
Valley Regional High School
Deep River, CT06-2004
No Degree - Art History
Temple University
Philadelphia, PASkills
- CRM (Microsoft 365, Advisors Assistant, Salesforce)
- Wireframing and prototyping
- Azure DevOps
- Visual Studio Code
- Claude Code
- SQL Server
- Product backlog management
- User story creation
- User acceptance testing
- Feature prioritization
- Product documentation
Timeline
Associate Product Manager
Foley
01.2026 - Current
Manager, Customer Success
Foley
12.2020 - 12.2025
Client Success Manager
ebm (ebenefit Marketplace)
09.2019 - 12.2020
Client Service Analyst
ebm (ebenefit Marketplace)
09.2017 - 08.2019
Executive Assistant & Office Manager
Agemy Financial Strategies, Inc. Connecticut Sound Tax Group & Agemy Wealth Advisors, LLC
01.2014 - 09.2017
Assistant Manager
Pieper Olson Veterinary Center
01.2012 - 01.2014
High School Diploma -
Valley Regional High School
No Degree - Art History
Temple University