Hi, I’m
ANGELA KASSE
Sparta,NJ
Summary
Highly organized professional experienced in managing multiple tasks and handling issues. Possesses excellent problem-solving, communication and negotiating skills. Responsible, with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
22
years of professional experience
Work History
Southwest Airlines
Operations and Cargo / Researcher and Board Member
08.2001 - Current
Job overview
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operation. Monitor air-to-ground radio and conduct weight and balance of all aircraft. Oversee fueling, cargo management, and aircraft departure at a busy facility. Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader. Complaint Resolutions Officer, assisting passengers with disabilities. Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- Prepared reports for Executive Board. Lead negotiator for serval successful work groups. Prepared and mapped out strategic campaigns. Completed collective bargaining agreement comparisons. Prepared white page reports including financials, unfair labor practice suits, OSHA violations, and similar. Identified, researched, and tracked legislative issues relevant to current public issues. Attended legislative and regulatory hearings to report information. Developed and maintained strong working relationships with industry lobbyists, elected officials, regulators, and government staff to advocate effectively for legislative and regulatory policy goals. Prepared budgets and PowerPoint presentations.
- Conducted interviews, training, and culture committee leader. Employee leave assistant for NY/NJ Paid Leave, FMLA, and maternity leave. Gap Insurance Advisor for Health and Life Insurance. Verify and create new benefits according to individual needs. Conducted meetings via Zoom, Google Meet, and Microsoft Teams. Managed discipline, timekeeping, job postings, and benefits coordination.
Cardinal Financial
Mortgage Loan Officer
11.2021 - Current
Job overview
- Generated leads and sales of new home loans and refinancing. Explained different types of loans pertaining to client situations.
- Implemented sales strategies that established relationships with realtors and CPAs.
- Monitored pipelines to track and log the status of loans.
- Worked with underwriters to fix application problems and resolve issues
- Checked loan documents for accuracy prior to closing.
- Checked loan documents for accuracy prior to closing third parties to achieve prompt loan closings.
Education
SUNY Empire State CollegeSaratoga Springs, NY
Bachelor’s degree from Labor Studies/Human Resources
08.2020
Cornell UniversityIthaca, NY
Certificate: Strategic Corporate Research
08.2010
Skills
- Company Safety Policies
- Workflow Processes
- Benefits and compensation
- Professional Networking
- Critical Thinking
- Public Presentations
- Contract Negotiation Skills
- Policy Changes
- Microsoft Office
- Time Management
- Customer Relationship Management
- Procedures implementation
- Organizational Development
- Training and mentoring
- Effective Planning
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mortgage Loan Officer
Cardinal Financial
11.2021 - Current
Operations and Cargo / Researcher and Board Member
Southwest Airlines
08.2001 - Current
SUNY Empire State College
Bachelor’s degree from Labor Studies/Human Resources
Cornell University
Certificate: Strategic Corporate Research