Mikeila Esperanza
Las Vegas,Nevada
Summary
A professional who is highly organized and has many office experiences. Knowledgeable about many different computer programs. Have the ability to prepare and maintaining files. Ability to communicate with other professionals. The capability of having strong judgment and critical thinking abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Cargo Agent
American Airlines
06.2019 - 08.2023
- Record all shipping information
- Sort through local and priority mail
- Scan and load all pieces of mail and parcels on appropriate rug cans
- Making sure that all cargo is accounted and recorded
- Transport cargo to designated gate destination
- Utilize the company software program to enter information into the database
- Prepare manifests of mail and parcels which shows destinations and airplane terminals
- Verify shipping documentation is correct and accounted for on each piece of mail and parcels
- Install straps, braces, and padding to the loads to prevent shifting or damage during shipment
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Implemented and maintained security protocols to safeguard cargo shipments.
- Led warehouse improvement initiatives to advance operational efficiencies.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Liaised with customers provide status updates and explain cargo shipment delays.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Examined cargo and freight shipments to check goods' condition.
- Entered shipping information into computer system and estimated freight and postal rates.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Originated and implemented operational processes and procedures, amplifying productivity.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Advised clients on transportation and payment methods.
Product Stocker
MGM Hotel
10.2018 - 04.2019
- Coordinated all work functions with team associates and other departments
- Received and conducted regular counting cycles and verification of stocked good
- Transport store stock to various locations
- Unpack labeled and affixed prices to merchandise on a regular basis
- Cleaned and straightened storage work areas on a regular basis
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Consistently lifted materials weighing as much as Number pounds.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Greeted customers and directed to requested products.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Maintained stockroom records and generated reports for management.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Stocked shelves to match planogram images and instructions.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Safely and securely loaded items to prevent damage during transport.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Managed timely and effective replacement of damaged or missing products.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Transported merchandise pallets to move in warehouse.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Created and enforced detailed organization processes to increase quality and service standards.
- Greeted store customers and discussed needs.
- Prepared and checked outbound shipments for accuracy.
- Recorded daily activities for inventory control.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Received new stock and input values into computer system.
- Supervised and trained new staff in performing census.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Tracked production and quality control systems to proactively identify deficiencies.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Worked with customers to pack items according to specific desires and requirements.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Maintained store assets with effective loss prevention strategies.
- Updated merchandise pricing to match new values and special promotional rates.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Pre-assembled containers to be easily selected by packing associates.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Checked product levels and recommended new purchases.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
- Compiled reports of cost factors such as labor, production and equipment.
- Developed plan-o-grams and layouts that maximized sales.
- Planned and scheduled projects and directly performed installations.
- Updated manuals to reflect amending of rates, rules or regulations.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
- Conducted interviews by following stringent guidelines and confidentiality laws.
- Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
Teller Service Representative
Bank Of Hawaii
01.2018 - 09.2018
- Record customer deposits and withdrawals
- Research discrepancy on customer accounts as needed
- Processed wire transfers
- Supervised customers with vault transactions
- Printed checks and opened new accounts for customers
- Supervised customers to their safety deposit boxes
- Cross-sells bank products b answering inquiries
- Inform customers of new services and product promotions
- Ascertaining all of the customers’ needs
- Directing customers to correct branch representatives
- Complete special requests of closing accounts, opening accounts, and providing special statements
- Comply with all of the bank operations and security procedures
- Auditing end of day
- Maintain customer confidence
- Protect all of the banks’ operations by keeping everything confidential
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained accurate records of customer transactions in line with bank procedures.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted with training of new tellers on policies and procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained friendly and professional customer interactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Executed wire transfers, stop payments and account transfers.
- Assisted customers with banking needs and inquiries.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
- Educated customers on online banking and mobile banking applications.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Handled various accounting transactions.
- Calculated fees due, interest and change for customer transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed applications for new accounts.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Trained new hires on customer service policies and procedures.
- Received loan and utility payments, sending funds to correct destinations.
- Monitored and verified suspicious activity on customer accounts.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Counted, verified and handled bank deposits and armored car transactions.
- Wrote and distributed customer correspondence.
- Generated monthly reports on customer activity and customer feedback.
Cashier
Costco
12.2014 - 02.2018
- Provide member services signed up new members and insured their accounts were up to date
- Responsible for helping members check out merchandise
- Responsible for my cash drawer and making sure it is balanced
- Helped members locate merchandise through the POS system
- Pushed carts from the parking lot to the front of the store
- Make sure there is adequate amounts of carts for member
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
Education
Diploma -
Maui High School
Kahului, HI06.2007
Skills
- Keyboarding 50 WPM
- 10-Key
- Communicating with
- Customers
- Cash Handling
- Knowledge in PowerPoint
- Knowledge in Excel
- Knowledge in Word
- Basic office needs
- Fax, copy, filing, multi-phone
- Lines
- Passionate
- Attentive
- Positive
- Empathic
- Adatable
- Collaboration
- Problem-solving
- Conflict resolution
- Time management
- Organized
- Determination
- Flexible
- Energinic
- Personable
- Multitasking
- Inventory
- Shipment Procedures
- Maintaining Clean Work Areas
- Basic Maintenance
- Goods Classification
- Basic Mathematical Calculations
- Client Requirements
- Detailed Instruction
- Tariff Code Identification
- Customer Experience
- Active Listening
- International Shipments
- Cargo Release Approvals
- Flight Coordination
- Production Lines
- Freight Cost Calculation
- Report Generation
- Goods Assembly
- Stored Goods Retrieval
- Materials Movement
- Performance Goals
- Cargo Unloading
- Inventory Accuracy
- Lost Shipment Tracing
- Shipping Documents Preparation
- Loading Cargo
- Team Goals
- Claim Submission
- Rate Estimation
- Routine Equipment Maintenance
- Company Safety Policies
- Payment Processing
- Customer Inquiries
- Shipping Document Verification
- Monthly Inventory
- Cargo Shipment Estimations
- Machine Maintenance and Repair
- Freight Insurance
- Customer Needs Assessments
- Production Targets
- Quarterly Reviews
- Product Knowledge
- Operational Efficiency
- Project Requirements
- OSHA Standards
- Product Inventories
- Agency Collaboration
- Monthly Audits
- Critical Thinking
- Pickup Arrangements
- Computerized Maintenance Management Systems
- Merchandise Stocking
- Client Coordination
- Weight Distribution
- Freight Bills Preparation
- Delivery Truck Direction
- Customs Requirements
- Efficient Routing
- Cost Savings
- Shipping Method Determination
- Reading Comprehension
- Vendor Relationships
- Market Trend Analysis
- Regulatory Compliance
- Cash Counting Machine Operations
- Merchandise Restocking
- Cash Register Systems
- Stocking and Replenishing
- Guest Inquiries
- Currency Counting
- Order Verification
- Complex Problem-Solving
- Bagging and Packaging
- Issue Resolution
- Payment Collection
- Feedback Acceptance
- Conflict Resolution
- Work Task Prioritization
- Time Management Skills
- Customer Service Excellence
- Wrapping and Boxing
- Report Preparation
- Purchase Assistance
- PCI (Payment Card Industry)
- Inventory Management
- Microsoft Office
- Return and Exchange Processing
- Cleaning and Sanitizing
- POS Systems Operations
- Liquor Law Compliance
- Customer Assistance
- Till Counting
- Coin and Currency Counting
- Customer Transactions
- Cash Drawer Management
- Process Transactions
- Scanner Operation
- Ticket Sales
- Social Perception
- Verbal and Written Communication
- Product Location
- Identification Checks
- Account Invoicing
- Retail Merchandising
- Merchandising
- Hospitality and Accommodation
- Safety Verifications
- Receipt and Refund Issuance
- Merchandise Packaging
- Checks Validation
- Cash Management
- Sales Expertise
- Transaction Balance Sheets
- Loyalty Program Promotion
- POS Systems
- Training and Development
- Money Handling
- Adaptable and Flexible
- Customer Relations
- Accounting Softwares
- Total Payment Calculation
- Expense Tracking
- Refund Handling
- Billing and Payment Processing
- Collecting Carts
- Order Taking
- Credit and Cash Transactions
- Records Maintenance
- Price Identification
- Payments Posting
- Refunds and Exchanges
- Coaching and Mentoring
- Staff Training
- Corporate Bill Payment
- Cashier Oversight
- Product and Service Sales
- Total Sales Reconciliation
- Cash Counting
- Excellent Communication Skills
- Cash Reconciliation
- Credit Management
- Phone Inquiries
Timeline
Cargo Agent
American Airlines
06.2019 - 08.2023
Product Stocker
MGM Hotel
10.2018 - 04.2019
Teller Service Representative
Bank Of Hawaii
01.2018 - 09.2018
Cashier
Costco
12.2014 - 02.2018
Diploma -
Maui High School
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