Summary
Overview
Work History
Education
Skills
Timeline
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ANGELA KASSE

ANGELA KASSE

Sparta Township,NJ

Summary

Skilled in aspects of Sales, Human Resources and Labor Relations. Bachelor’s degree focused on Labor Studies and Organizational Development, with a minor in Human Resources, from State University of New York Empire State College. Studied Strategic Corporate Research at Cornell University. Associates Degree in General Studies, with a concentration in Labor and Politics, from the National Labor College. Served as an Executive Board Member, Lobbyist, Researcher and Lead Organizer and Negotiator on public and private sector campaigns including air, bus, rail, and city workers. Excels in customer satisfaction and passionate about helping clients, with a proven track record for success.

Overview

24
24
years of professional experience

Work History

Licensed Life Insurance and Annuity Agent

AAA-NE Life Insurance
10.2023 - Current
  • Lead sales agent 2024, ranking second in sales in the region.
  • Manage and sell hot and cold leads for term, permanent coverage, and annuities.
  • Conducted warm sales calls, held strategic planning meetings via Zoom, Google Meet, and Microsoft Teams.
  • Worked with Google platforms and Microsoft Office.

Operations Agent

Southwest Airlines
08.2001 - 10.2023
  • Coordinate every aspect of inbound and outbound flights.
  • Monitor air-to-ground radio, conduct weight and balance of all aircraft.
  • Ensure compliance with FAA Regulations.
  • Employee leave assistant for NY/NJ paid leave, FMLA and maternity leave.

Recording Secretary /Human Resources and Membership Training and Retention

Transport Workers Union of America, Local 555
05.2016 - 10.2017
  • Managed office staff, discipline, timekeeping, job postings, and benefits coordination.
  • Conducted and arranged all the meetings and events.
  • Prepared budgets and PowerPoint presentations on contract comparisons.
  • Taught New Hire classes on collective bargaining rules.
  • Coordinated the resolution of complex problems with executives, management, and employees.

Researcher/Lobbyist/Recruiter

Transport Worker Union of America International
12.2009 - 10.2015
  • Prepared reports for the Executive board.
  • Lead negotiator for several successful work groups.
  • Prepared and mapped out strategic campaigns for new member organizing including collective bargaining agreement comparisons.
  • Prepared white page reports on corporations and companies including financials, unfair labor practice suits, OSHA violations, and similar.
  • Served as the Librarian.

Education

BACHELOR OF SCIENCE - Labor Studies, Human Resources

SUNY EMPIRE STATE UNIVERSITY
Albany, NY
08.2020

ASSOCIATES OF ARTS - General Studies, Labor and Politics

NATIONAL LABOR COLLEGE
Silver Spring, MD
06.2015

CERTIFICATE IN STRATEGIC CORPORATE RESEARCH -

CORNELL UNIVERSITY IRL
Ithaca, NY
08.2010

SPORTS PILOT LICENSE -

AV-ED FLIGHT SCHOOL
Leesburg, VA
06.2009

Skills

  • Health and Safety
  • Grievance Handling
  • Lead prospecting
  • Client interviews
  • Customer service
  • Service support
  • Collective bargaining agreements
  • Call management
  • Recordkeeping proficiency
  • Human resources coordination
  • Public speaking
  • Problem-solving
  • Product sales
  • Meeting coordination

Timeline

Licensed Life Insurance and Annuity Agent

AAA-NE Life Insurance
10.2023 - Current

Recording Secretary /Human Resources and Membership Training and Retention

Transport Workers Union of America, Local 555
05.2016 - 10.2017

Researcher/Lobbyist/Recruiter

Transport Worker Union of America International
12.2009 - 10.2015

Operations Agent

Southwest Airlines
08.2001 - 10.2023

BACHELOR OF SCIENCE - Labor Studies, Human Resources

SUNY EMPIRE STATE UNIVERSITY

ASSOCIATES OF ARTS - General Studies, Labor and Politics

NATIONAL LABOR COLLEGE

CERTIFICATE IN STRATEGIC CORPORATE RESEARCH -

CORNELL UNIVERSITY IRL

SPORTS PILOT LICENSE -

AV-ED FLIGHT SCHOOL

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