Angela Kearns
York,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Hairstylist
Hair Cuttery
Yoakum, PA
08.2023 - Current
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Pre-booked future appointments to increase repeat business.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
- Mentored new staff to enhance personal growth and increase productivity.
- Developed relationships with new clients through referrals from existing customers.
Salon Manager
Regis
York, PA
09.2016 - 08.2023
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Resolved guest complaints.
- Scheduled employees and oversaw customer appointment calendar.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Addressed customer problems quickly and according to service standards.
- Handled staff development, budgeting and supply ordering.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
Hairstylist
Hair Cuttery
York, PA
07.2009 - 09.2016
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Updated and maintained customer information records and beauty services provided.
- Responded to customer inquiries by phone, email and in person.
- Created custom color formulations tailored to individual preferences.
- Adapted quickly to changing industry trends and emerging techniques.
- Participated in team discussions regarding marketing strategies for the salon.
Education
Cosmetolgy -
Empire Beauty School
York, PA06-2009
Skills
- Schedule Management
- Cosmetology principles knowledge
- Business Management
- Customer buying trends
- Customer Education
- Appointment Coordination
- Staff Management
- Salon maintenance
- Sanitation Practices
Timeline
Hairstylist
Hair Cuttery
08.2023 - Current
Salon Manager
Regis
09.2016 - 08.2023
Hairstylist
Hair Cuttery
07.2009 - 09.2016
Cosmetolgy -
Empire Beauty School