Alexandria Guenther
Port Huron,MI
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
8
8
years of professional experience
Work History
Hairstylist
Black River Beauty Bar
Port Huron, MI
04.2023 - Current
- Fostered a collaborative atmosphere among stylists to enhance workplace morale and share industry best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Assisted management team with marketing initiatives targeting new clientele within the community surrounding the salon location.
Hair Salon Manager
Chicks & Clippers
Fort Gratiot Mi
07.2022 - 08.2025
- Oversaw daily salon operations, ensuring high standards of service and customer satisfaction.
- Managed staff scheduling, optimizing team efficiency and coverage during peak hours.
- Developed training programs for new stylists, enhancing skill levels and service quality.
- Implemented inventory management systems, reducing waste and improving supply chain efficiency.
- Coordinated marketing initiatives to increase salon visibility and attract new clientele.
- Led team meetings focused on best practices, fostering a collaborative work environment among staff.
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
Receptionist Manager
Port Huron KOA
Port Huron, MI
05.2018 - 10.2022
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Streamlined office operations for increased efficiency, implementing organized filing systems and optimizing appointment scheduling processes.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Assisted in the hiring process of new reception staff members by reviewing resumes, conducting interviews, and providing input on candidate selection.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Education
High School Diploma -
Port Huron Northern High School
Port Huron, MI06.2021
GED -
St Clair County Resa
Marysville, MI06.2021
Skills
- Data Entry
- Office Management
- Technical Support
- Bookkeeping
- Scheduling
- File Management
- Administrative Support
- Documentation and Reporting
- Time Management
- Schedule Management
- Telephone Skills
- Transcription and Dictation
- Greeting and Seating Clients
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
Timeline
Hairstylist
Black River Beauty Bar
04.2023 - Current
Hair Salon Manager
Chicks & Clippers
07.2022 - 08.2025
Receptionist Manager
Port Huron KOA
05.2018 - 10.2022
High School Diploma -
Port Huron Northern High School
GED -
St Clair County Resa