ANGELA KEITH
Bedford,TX
Summary
Dynamic and results-driven professional with extensive experience in membership management and relationship building. Excels at building and nurturing client and Member relationships to drive revenue, retention and enhance satisfaction. Proven ability to deliver exceptional service and foster lasting relationships.
Overview
24
24
years of professional experience
Work History
Customer Experience
Kemper Sports
North Richland Hills, TX
08.2023 - Current
- Enhancing the golf experience through anticipating customers' needs, excellent communication skills, proper follow-up, all while navigating a fast-paced work environment with a friendly/professional demeanor
- Proficient in golf shop retail sales, assisting with camps/clinics and on course food and beverage service
- Trained and mentored new employees to integrate them into the company culture
- Contributed ideas to enhance overall customer experience at events
- Participated in team meetings discussing strategies for improving sales and customer experience.
Event Manager
Texas Gun Experience
Grapevine, TX
09.2020 - 04.2023
- Responsible for planning, organizing and executing a wide range of events to provide a memorable experience for Members & Guests
- Negotiated contracts, maintained expenses, and ensured all revenue goals were met
- Lead a team of support staff, worked with vendors and suppliers to ensure execution of all events
- Fostered lasting relationships and cultivated repeat business
- Cultivated high-quality standards and handled all VIP Member needs
- Fostered strong relationships between all Members by creating engaging programs, hosting events, and individual introductions
- Worked closely with each department head to ensure Guest and Member satisfaction
- Continuously sought opportunities to improve Member retention
- Addressing any member concerns and providing feedback to department heads
Member Relations Director
ClubCorp-Timarron Country Club
Southlake, TX
09.2018 - 05.2020
- Developed and maintained strong relationships with Member and Guests to ensure satisfaction and loyalty
- Identified Member needs, developed customized solutions, and provided knowledgeable advice
- Created marketing materials and New Member Orientation Collateral for all new Members
- Evaluated Member feedback to identify areas of improvement in products or services offered
- Collaborated with internal teams to develop strategies that would increase Member retention and Member spend
- Generated reports regarding customer interactions, performance metrics, revenue goals
Sales Associate
Kirkland's Retail
Euless, TX
11.2016 - 08.2018
- Excelled in providing outstanding customer service while driving sales growth
- Offered product recommendations, managed inventory, merchandising, and handled all store transactions
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis
- Upsold additional items based on customer interests and needs.
- Trained new team members in cash register operation, stock procedures and customer services.
Member Relations Director
ClubCorp-Stonebridge Ranch Country Club
McKinney, TX
10.2000 - 05.2006
- Organized and promoted events for Members to engage with other Members which led to connection and increased revenues
- Responsible for creating content for newsletters, emails, website updates and Club communication to Members and prospects
- Identified potential risks associated with retaining existing Members and developed action plans accordingly
- Collaborated with other departments to develop promotional campaigns aimed at increasing Club utilization and retention rates
- Utilized CRM software to track customer interactions, record feedback to ensure Member recognition and satisfaction
- Worked closely with sales team members to ensure successful onboarding of new clients.
Education
Bachelor of Arts - Advertising
Texas Tech University
Lubbock, TXSkills
- Client Relationship Management
- Customer Sales Excellence
- Sales/Marketing
- Membership Retention
- Community Engagement
- Networking
- Concierge Service
- Team Collaboration
- VIP Experience
- Community Engagement
Volunteer Service
Bear Valley Community Church, Colleyville, Texas (2006-2011):
Initiated and stocked a breakfast cafe/snack bar for use before and after services and assisted with numerous church-wide events
Shady Brook Elementary, Bedford, Texas (2011-2023):
Held various PTA Board positions, Carnival, Silent Auction, Membership, Mascot Facilitator etc.
Keystone Church, Keller, Texas (2012-2018):
Hospitality, Baptism Coordinator, Children Ministry Special Events
Central Junior High, Euless, Texas (2018-2019):
Concessions Chair for Sporting Events
Timeline
Customer Experience
Kemper Sports
08.2023 - Current
Event Manager
Texas Gun Experience
09.2020 - 04.2023
Member Relations Director
ClubCorp-Timarron Country Club
09.2018 - 05.2020
Sales Associate
Kirkland's Retail
11.2016 - 08.2018
Member Relations Director
ClubCorp-Stonebridge Ranch Country Club
10.2000 - 05.2006
Bachelor of Arts - Advertising
Texas Tech University
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