Anh Duong
Davie,Florida
Summary
Customer Experience Specialist with extensive experience in luxury retail and a focus on exceptional client service. Proven track record in high-end customer interactions, inventory management, and sales support at Rebag. Expertise in creating seamless shopping experiences and fostering strong client relationships. Actively pursuing a Business degree to enhance skills in business and retail operations.
Overview
2
2
years of professional experience
Work History
Customer experience
Rebag
Sunrise, Florida
03.2024 - Current
- Delivered high-touch service to clients purchasing luxury goods, including Hermès, Chanel, and Rolex
- Managed authentication intake process for high-value items; flagged potential fraud and assisted loss prevention
- Consistently met or exceeded monthly sales targets, with top monthly sales reaching $100,000+
- Utilized CRM system to follow up with clients and ensure a seamless post-purchase experience
Seasonal Key Holder
Bally
Sunrise, Florida
12.2023 - 03.2024
- Led key responsibilities at a luxury brand, maintaining high standards and upholding the brand image.
- Collaborated with the team to create a positive atmosphere for high-end clientele.
Education
Associate of Arts - Business Administration
Broward College
Davie, FL01.2026
High School Diploma -
Western High
Davie, FL01.2021
Skills
- Proficient in Microsoft Office (Excel, PowerPoint)
- Proficient in social media (Instagram, Facebook and You tube)
- Strong adaptability and effective communication
- Ability to interpret data and provide actionable insights
- Strong analytical and problem-solving skills
- Customer service
- Sales strategies
- Client relationship management
- Team collaboration
Languages
English (Native), Vietnamese (Native)
Languages
English
Professional
Vietnamese
Professional
Timeline
Customer experience
Rebag
03.2024 - Current
Seasonal Key Holder
Bally
12.2023 - 03.2024
Associate of Arts - Business Administration
Broward College
High School Diploma -
Western High
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