Angela Kemmer
Russellville,AR
Summary
I am experienced with handling customer interactions and resolving issues promptly. I utilize communication and empathy to build strong professional relationships, and have a track record of maintaining high customer satisfaction and fostering loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dialysis Patient Care Technician
DaVita
04.2023 - Current
- Ensured accurate documentation of all relevant patient information including vital signs and treatment specifics for each dialysis session.
- Developed strong relationships with patients'' families through open communication channels and consistent updates on progress or setbacks in treatment plans.
- Assisted in the training and onboarding of newly hired Dialysis Patient Care Technicians to maintain a high standard of care across the team.
- Eased patient anxiety during treatment by providing personalized attention, answering questions, and offering emotional support as needed.
Administrative Assistant
Asurion
03.2016 - 09.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Outbound Customer Care Representative
Asurion
10.2010 - 03.2016
- Responded to customer needs through competent customer service and prompt problem-solving.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
Customer Care Representative
Asurion
10.2008 - 10.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
Education
High School Diploma -
Russellville High School
05.1994
Skills
- Dedicated work ethic
- Persistent problem-solving
- Detail-oriented approach
- Analytical problem solving
- Responsive to new challenges
- Team collaboration
- Proficient in Microsoft Suite
- Effective communication
Certification
- CCHT - Certified Clinical Hemodialysis Technician
Timeline
Dialysis Patient Care Technician
DaVita
04.2023 - Current
Administrative Assistant
Asurion
03.2016 - 09.2022
Outbound Customer Care Representative
Asurion
10.2010 - 03.2016
Customer Care Representative
Asurion
10.2008 - 10.2010
High School Diploma -
Russellville High School
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