Angela Kesetovic
Raleigh,NC
Summary
Experienced household manager focused on operations scheduling, task coordination, and workflow improvement. Uses organizational skills to increase day-to-day efficiency and reliability. Maintains health-aligned cleaning and safety practices for well-kept home environments.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Household Manager
Private Family
Raleigh, North Carolina
05.2025 - Current
- Directed day-to-day household operations, coordinating schedules, purchasing, and maintenance.
- Managed calendars, appointments, travel logistics, and personal errands for the family.
- Maintained household budgets, expense records, invoices, and purchasing documentation.
- Built relationships with trusted vendors and service providers and coordinated ongoing home maintenance.
- Anticipated needs, resolved logistical issues, and independently managed multiple priorities in a fast-paced environment.
- Maintained strict confidentiality regarding family information, finances, schedules, and personal affairs.
Member Services
Velera
- Assisted members with inquiries, ensuring prompt and accurate responses to enhance satisfaction.
- Coordinated scheduling for member services team, optimizing resource allocation and improving response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Fraud Analyst
Global Payments
- Analyzed transaction data to identify patterns indicative of fraudulent activity.
- Analyzed transaction patterns to identify potential fraud risks and mitigate losses.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Patient Care Coordinator
WakeMed Hospital
- Coordinated patient appointments and follow-up procedures to enhance care continuity.
- Assisted in managing electronic health records for accurate patient documentation.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Education
High School Diploma -
Garner High School
Garner, NC05-2015
Languages
English
Native/ Bilingual
Timeline
Household Manager
Private Family
05.2025 - Current
Member Services
Velera
Fraud Analyst
Global Payments
Patient Care Coordinator
WakeMed Hospital
High School Diploma -
Garner High School