Kaitlyn Kwast
Household Manager
San Antonio
Work Preference
Summary
Goal-oriented professional well-versed in operational practices and regulatory requirements of multiple types of environments. Skilled leader and analytical problem-solver well-versed in budget planning, staff oversight and program management. Skillfully use relationship-building talents and diplomatic communication style to forge long-lasting connections.
Overview
13
13
years of professional experience
Work History
Household Manager
Self Employed Services
06.2024 - Current
- Scheduled appointments for medical, dental, and self-care needs.
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Managed financial operations for household of 5 members.
- Planned youth activities to foster intellectual and emotional development.
- Performed cleaning and organization duties.
- Assisted residents with daily hygiene and living tasks.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Oversaw budget to manage expenditures and control costs.
- Liaised with key accounts to deliver targeted administrative household support.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided assistance with medication management.
- Facilitated resident transportation to and from appointments.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Developed and implemented activities to improve resident quality of life.
- Maintained entire resident's schedule and organized events.
- Provided emotional support and companionship tp resident's.
- Helped residents to maintain independence and quality of life.
- Preserved resident safety by following safety protocols.
- Monitored and reported any changes in residents physical and mental health.
- Encouraged residents to take part in activities tailored to individual needs.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Developed and implemented individual care plans tailored to needs of each resident.
Customer Service Representative
Crash Champions
08.2023 - 06.2024
- Responded to customer requests for services and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Identified and resolved discrepancies and errors in customer accounts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Accountant Clerk
Midas Auto Care
02.2022 - 01.2023
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Prepared financial statements, business activity reports, annual budgets and other records.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Inspected account books and recorded transactions.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Entered figures using 10-key calculator to compute data quickly.
- Input financial data and produced reports using Quickbooks.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Managed and responded to correspondence and inquiries from customers and vendors.
Administrative Assistant
Style Dots
04.2021 - 07.2022
- Maintained inventory of office supplies and placed orders.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed research to collect and record industry data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Transcribed and organized information to assist in preparing speeches and presentations.
Uber Driver
Uber Eats
10.2020 - 02.2022
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Developed deep knowledge of local routes and area destinations.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Remained calm and poised in emergent situations.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Adhered to tight schedule and met departure and arrival deadlines.
- Followed designated routes and schedules while operating vehicles.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Responded with ease to sudden changes in routes and schedules.
- Followed applicable traffic regulations and traffic laws.
Lead Teacher
Learning Center
05.2014 - 01.2022
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Established guidelines for teacher performance, lesson planning and compliance with established procedures.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Motivated teaching staff to continually improve strategies and maximize student learning.
- Adopted technological advancements that engaged and empowered children.
- Reviewed facility environment, removed concerns and optimized for children's safety.
- Provided open and loving environment where children direct learning process.
- Completed documentation on individual children and teachers for recordkeeping.
- Planned and prepared activities for multiple ages of students.
- Applied play-based strategies to provide diverse approaches to learning.
- Administered assessments for each child and tracked results.
- Assisted and supervised the ratio allowance of children through entire school day.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Allowed for ample outdoor discovery time in schedule each day.
- Maintained organized, fun and interactive classroom to help children feel safe.
PE Assistant Coach / Lunch Lady/School Custodian
La Vernia ISD
06.2013 - 05.2014
- Advised head coach on discipline, performance, and other decision-making areas.
- Promoted good sportsmanship with competing teams on- and off-field.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Developed and implemented training drills to improve team cohesiveness and performance.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
- Researched latest industry trends and developments to keep abreast of best practices.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Provided guidance to students in overcoming challenges and identifying opportunities.
- Created and implemented innovative strategies to engage clients in coaching journey.
- Utilized various coaching models and techniques to maximize student success.
- Facilitated group coaching sessions and provided individual coaching support.
- Tracked meal purchases and accepted payments at cash register.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Cleaned and sanitized surfaces, tools, and equipment.
- Served food according to temperature, safety, and presentation guidelines.
- Provided exemplary service to students, staff, and visitors.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Restocked condiments, beverages, and utensils per expected use levels.
- Monitored dining room inventory and replenished as necessary.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted with bussing tables and cleaning up spills.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Completed routine floor stripping, sealing, and finishing.
- Checked in and stocked inventory throughout facility.
- Reported vandalism or other damage to property to supervisor.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
- Moved furniture for cleaning and set up for special events.
- Kept building spaces premises clean inside and outside.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Education
No Degree - Dental Hygiene
University of The Incarnate Word
San Antonio, TX 04.2017 - 07.2017
High School Diploma -
James Madison High School
San Antonio, TX06-2012
Skills
- Account management
- Time allocation planning
- Conflict management
- Polished phone etiquette
- Service excellence
- Effective team engagement
- Clear and concise communication
- Efficient time management
- Proficient in task management
- Professional demeanor
- Detail-oriented data entry
- Proficient in Microsoft Office
Languages
English
Native or Bilingual
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Household Manager
Self Employed Services
06.2024 - Current
Customer Service Representative
Crash Champions
08.2023 - 06.2024
Accountant Clerk
Midas Auto Care
02.2022 - 01.2023
Administrative Assistant
Style Dots
04.2021 - 07.2022
Uber Driver
Uber Eats
10.2020 - 02.2022
No Degree - Dental Hygiene
University of The Incarnate Word
04.2017 - 07.2017
Lead Teacher
Learning Center
05.2014 - 01.2022
PE Assistant Coach / Lunch Lady/School Custodian
La Vernia ISD
06.2013 - 05.2014
High School Diploma -
James Madison High School