Aleisha Braide-Bryant
Customer Service
Grovetown,GA
Summary
Adaptable and productive database management professional with over 20 years of experience in business communications. Proven commitment to excellent customer service, complemented by strong communication and time management skills. Recognized for professionalism and rapid mastery of job-related software and procedures, effectively coordinating staff to enhance operational efficiency.
Overview
20
20
years of professional experience
Work History
Household Manager
Self-employeed
Grovetown, GA
06.2023 - Current
- Effectively managed daily schedules, logistics, and responsibilities for a household, ensuring smooth operations.
- Enhanced interpersonal and communication skills by coordinating with diverse individuals, including educators, healthcare professionals, and service providers.
- Resolved conflicts and addressed challenges promptly, fostering a positive and collaborative environment.
- Demonstrated strong multitasking abilities, prioritizing tasks to meet deadlines, and supporting multiple family members.
- Developed organizational systems to manage finances, appointments, and other administrative tasks efficiently.
Inactive Gas Service Representative
Con Edison of New York
Jamaica, NY
02/24/06 - 06/20/23
- Prioritized public safety by maintaining high standards for quality and performance.
- Provided efficient and friendly service for inquiries and issues, ensuring key performance indicators set by the Public Service Commissioner were met in a timely fashion, monthly. Exceeded productivity targets by delivering excellent customer service.
- Built strong relationships with customers, resolving concerns, and addressing inquiries. Focused on ensuring customer satisfaction while aligning with business needs and objectives.
- Processed account updates using proprietary software, and recommended solutions based on customer needs. Processed payments via cash, check, or credit card transactions. Escalated complex issues, and scheduled follow-up appointments.
- Handled incoming calls, chats, and emails, providing frontline support. Stayed calm and professional in high-pressure situations, resolving conflicts effectively. Fostered customer loyalty through exceptional service and attention to concerns.
- Assisted in training new employees, replenished supplies through purchasing software as needed, and supported team-building efforts.
Direct Child Care Worker
St. Christopher Ottillie
Jamaica, NY
04/01/02 - 05/16/05
- Cared for children with mental disabilities in a residential setting.
- Led engaging activities to promote creativity, and a fun learning environment. Used positive reinforcement and behavior modeling to encourage discipline. Planned and implemented activities to enhance creativity and self-expression.
- Supported children's emotional and social growth, fostering positive self-concepts, and understanding of others. Helped develop social, communication, and problem-solving skills. Taught children proper hygiene practices, including handwashing and bathroom use.
- Maintained discipline with clear, consistent directives. Prepared meals and snacks, adhering to dietary needs and restrictions. Recorded behavior, food, and medication details for supervision.
Education
High School Diploma -
Seaford High School
Seaford, NY06.2000
Skills
- Customer service
- Analytical Problem-Solving
- Customer Relationship Management
- Effective Verbal and Written Communication
- Multi-line phone proficiency
- Attention to detail
- Account Management
- Critical Thinking Skills
- Effective Multi-Tasking
- Customer Support in Sales
- Virtual Staff Development
- Adapt Quickly to High-Demand Situations
- Self-Motivated Professional
- Self-Directed Contributor
- Experienced in Designing Memorable Customer Interactions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Household Manager
Self-employeed
06.2023 - Current
Inactive Gas Service Representative
Con Edison of New York
02/24/06 - 06/20/23
Direct Child Care Worker
St. Christopher Ottillie
04/01/02 - 05/16/05
High School Diploma -
Seaford High School