Philip Eshun
Richmond,VA
Summary
Proactive and results-oriented professional with a background in service coordination, where I enhanced service delivery by optimizing workflows. Skilled in problem-solving and conflict resolution, I excel in improving customer satisfaction and operational efficiency. Demonstrated ability to manage schedules and maintain meticulous attention to detail, contributing to a significant increase in client retention.
Overview
22
22
years of professional experience
Work History
Household Manager
Self-employed
01.2019 - Current
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards child's unique needs and interests.
- Planned youth activities to foster intellectual and emotional development.
- Facilitated transportation to and from appointments.
- Oversaw weekly therapy sessions and specialist appointments, to include scheduling, transportation and coordination of progress reports between professionals and the secondary parent
Service Coordinator
Quality Discount Tire
09.2017 - 01.2019
- Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Tire Technician
Sam's Club
11.2002 - 09.2017
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Ensured customer loyalty through exceptional service and expert advice on tire maintenance.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
Education
High School Diploma -
Carver High School
Winston-Salem, NC05-2001
Skills
- Scheduling
- Service upselling
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Customer relations
- Payment processing
- Complaint handling
Timeline
Household Manager
Self-employed
01.2019 - Current
Service Coordinator
Quality Discount Tire
09.2017 - 01.2019
Tire Technician
Sam's Club
11.2002 - 09.2017
High School Diploma -
Carver High School
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