Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Holland

Danielle Holland

Whitehouse,TX

Summary

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.

Overview

14
14
years of professional experience

Work History

Household Manager

Holland Residential
Whitehouse, TX
01.2019 - Current
  • Managed scheduling for all appointments, including medical, and dental visits.
  • Scheduled repairs or maintenance when required on any items in the home.
  • Handled communications between family members and external parties such as schools or employers.
  • Responded promptly to inquiries from family members regarding household concerns or needs.
  • Created a system of organization for filing important documents related to household matters.
  • Arranged appointments with doctors, dentists, tutors or other service providers as needed.
  • Managed to maintain emotions and deescalate under pressure and high-stress environments.
  • Have strong advocacy and organizational skills, as evidenced by successfully navigating interventions and accommodations for my special needs daughter.
  • Administered medications as prescribed by physician or psychiatrist.

Receptionist/Scheduler

Tyler Family Circle of Care
Tyler, TX
01.2018 - 01.2019
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.

Outpatient Scheduler

Christus Trinity Mother Frances Hospital
Tyler, TX
01.2016 - 01.2018
  • Managed multi-phone systems with high phone volume.
  • Scheduled outpatient procedures and informed patients of arrival time, detailed prep for procedures, and arrival time and location.
  • Managed patients' insurance verification with patient and Epic Systems.
  • Enhanced order processing efficiency through effective management of Epic and fax systems, careful verification of orders using appropriate ICD-10 codes, and seamless coordination with multiple departments to accurately input orders and procedures for patients.

SkyJump INC.

Chad Thibodeaux
Tyler/longview, TX
01.2011 - 01.2016
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Overton High School
Overton, TX
05-2013

Skills

  • Appointment Scheduling
  • Schedule Coordination
  • Scheduling
  • Data Entry
  • Multi-line telephone skills
  • Scheduling appointments
  • Document Management
  • Time Management
  • Office Administration
  • Verbal and written communication
  • Multitasking and prioritization

Timeline

Household Manager

Holland Residential
01.2019 - Current

Receptionist/Scheduler

Tyler Family Circle of Care
01.2018 - 01.2019

Outpatient Scheduler

Christus Trinity Mother Frances Hospital
01.2016 - 01.2018

SkyJump INC.

Chad Thibodeaux
01.2011 - 01.2016

High School Diploma -

Overton High School

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Danielle Holland