Angela Kieschnick
Homewood ,Illinois
Summary
Skilled in multitasking and medical terminology, I leveraged these abilities at Lowell Animal Hospital to enhance client satisfaction and streamline operations. A self-starter with a professional demeanor, I excelled in creating accurate client/patient charts and handling sensitive information, significantly contributing to a unified and efficient work environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Client Care Representative
Lowell Animal Hospital
Lowell , IN
04.2023 - 01.2025
- I was welcomed back as an employee after being recruited for a remote position, which was not conducive to me.
- Greeted existing and new clients and patients quickly and warmly. Upholding company policy in a compassionate, non-biased, and professional way.
- I assisted our clients from the beginning of their visit to the end. Checking in and checking out. Ensuring they went home with all proper paperwork, and assisting with any concerns and/or questions.
- Created client/patient charts, and obtained pertinent medical records. Updated charts as needed, ensuring accurate information.
- I received the lab results; they were attached to the patient's chart, and I made sure the doctor received this information.
- Answered incoming calls, emails, app inquiries, and assisted in directing any concerns. Communicating with the staff regarding concerns, messages, and creating any callbacks that need to be addressed.
- Scheduled surgical appointments. Ensured that proper paperwork was created.
- I used my learned skills of multitasking and problem-solving to provide the best level of customer service.
- I assisted in maintaining a welcoming, clean, organized, and safe reception area.
- I was a team player, yet very self-motivated, and I was always ready to assist as needed.
- Treated co-workers with decency, professionalism, and in a non-biased way. I used my interpersonal skills to aid in creating a unified work environment.
- I collected payments and processed refunds accurately. I reconciled accurate daily registers of upwards of $20,000 in services and above.
Remote Client Care Representative
Snip Spay & Neuter Clinic
Hobart, IN
10.2022 - 04.2023
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Answered incoming calls promptly while remaining polite and professional at all times. Knowledgeable about medical terminology and vaccine protocols.
- Adhered strictly to company policies when dealing with confidential information.
- Developed strong relationships with clients to increase retention rates.
- Responded quickly to emails and appointment requests. Communicating appropriate information and concerns with the medical team in a quick and accurate way.
- Scheduled visits and surgical appointments. Obtaining any medical information needed prior to these appointments. Confirmed appointments and handled follow-up post visits.
- Collected payments and processed refunds accurately, and in a timely fashion.
Client Service Representative
Lowell Animal Hospital
Lowell, IN
11.2020 - 12.2022
- Greeted our clients and patients. Demonstrated excellent listening skills and empathy toward the client's needs and concerns. Allowing a quick check-in and check-out.
- Educate clients regarding medical recommendations, diets, prevention, and services offered.
- I answered all incoming calls, received faxes, emails, private medical records, lab results, and obtained the needed medical records. Assuring that these records were attached to the patient's charts and delivered to the doctor quickly. Communicated with the whole staff regarding any messages, concerns, and issues that needed to be addressed quickly.
- Always follow any HIPAA and privacy protocols within the hospital.
- Competently multi-tasked to assist clients' needs, and kept a clean and organized setting.
- Processed orders, returns, exchanges, and refunds accurately and promptly.
- Created and managed client/patient charts by providing accurate data entry services.
- I excelled with my interpersonal skills in a work setting, and enjoyed being a team player.
- Maintained a calm, empathetic, and professional demeanor.
Client Care Representative
Coyne Veterinary Center
Saint John, IN
04.2019 - 11.2020
- I was the front face of the company in reception. I assisted in making our clients and patients feel welcomed, and I quickly assisted with check-ins.
- I excelled at observing the nature of visits upon entering the hospital. I was able to identify emergencies and sensitive end-of-life visits, which allowed me to assist our clients quickly, in a professional, empathetic, and non-biased way.
- I used my learned problem-solving skills to handle any volatile situations, diffusing them and helping to keep a peaceful and safe environment for all.
- I multitasked with competency and never let it affect exceptional client care.
- I managed payments, refunds, and a register daily with accuracy, while collecting payments of thousands of dollars for services.
- I handled emails and messages, responding appropriately. I received test results and records; I was responsible for obtaining these as well. Making sure they were attached to the patients' charts and delivered to the appropriate staff.
- Managed client database and updated records as needed.
Client Service Representative
Forest South Animal Hospital
University Park, Illinois
09.2004 - 03.2019
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns. I quickly greeted the client and the patient with compassion and dignity. Providing immediate care and knowledgeable support.
- I became well-versed in general medical terminology and testing protocols.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Processed orders, returns, exchanges, and refunds accurately and promptly. I received and delivered medical records and lab results. Handling as needed, upholding the hospital's protocol.
- Managed client records by providing accurate data entry services. Upheld privacy protocols.
- Assisted the doctors with filling prescriptions, setting up follow-up tests, and relaying to the owners the proper administration following the legal protocols.
- Scheduled many types of services and visits.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Education
GED -
Rich East
Park Forest, IL05-1997
Some College (No Degree) - General Studies
Prairie State College
Chicago Heights, ILSkills
- Strong work ethic and interpersonal skills
- Solution-oriented
- Proficient in multitasking
- Self-starter
- Medical terminology
- Creating and editing existing client/patient charts in an accurate way
- Handling private medical records and legal documents in a respectful way
Certification
- Annual OSHA certification.
- Trupanion Pet Insurance veterinarian employment certificate.
Affiliations
Enjoy outdoor activities, whether it be a bike ride with my family, a walk in the forest, or starting a garden.
Timeline
Client Care Representative
Lowell Animal Hospital
04.2023 - 01.2025
Remote Client Care Representative
Snip Spay & Neuter Clinic
10.2022 - 04.2023
Client Service Representative
Lowell Animal Hospital
11.2020 - 12.2022
Client Care Representative
Coyne Veterinary Center
04.2019 - 11.2020
Client Service Representative
Forest South Animal Hospital
09.2004 - 03.2019
GED -
Rich East
Some College (No Degree) - General Studies
Prairie State College