JALEN MADDOX
Schertz,TX
Summary
I am actively seeking a position that requires strong analytical and interpersonal skills. My professional background has prepared me to engage with clients in a professional and sensitive manner. I am detail-oriented, proactive, and maintain open communication with clients. I am skilled at collaborating in a team environment as well as working independently when necessary. In my previous role as a Youth Engagement Specialist, I demonstrated passion and commitment to youth through various programs. This position is vital to our programs focused on education, technology, and personal growth, and requires a candidate with a strong dedication to youth development, excellent communication skills, and a creative approach to engaging young people while maintaining emotional control under pressure.
Overview
4
4
years of professional experience
Work History
CLIENT CARE REPRESENTATIVE
F45 TRAINING
04.2023 - Current
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed high call volume while maintaining a positive attitude and professional demeanor at all times.
- Trained new team members on company policies, procedures, and best practices for delivering top-notch client care.
- Performed periodic audits of client accounts for accuracy, identifying errors, and taking corrective action when necessary.
- Coordinated with other departments to resolve complex issues efficiently and effectively for clients.
- Maintained accurate records of all client interactions, ensuring seamless communication across departments.
- Participated in regular team meetings to discuss performance metrics, share best practices, and brainstorm solutions to common challenges.
- Collaborated with team members to achieve monthly performance goals, contributing to increased customer retention rates.
- Ensured compliance with company policies and industry regulations during all interactions with clients.
- Demonstrated unwavering commitment to protecting client privacy and maintaining the confidentiality of sensitive information.
- Assisted in the development of internal training materials aimed at improving Client Care Representative skills and knowledge base.
- Built strong relationships with clients through consistent follow-up and genuine empathy during difficult situations.
Youth Engagement Specialist
Ohio Youth Development
08.2021 - 03.2023
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
- Devised and implemented strategies to optimize digital marketing campaigns.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
Patient Care Nursing Assistant
Stone Oak Methodist Hospital
03.2020 - 06.2021
- Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
- Assisted patients with activities of daily living, promoting independence and comfort during their stay.
- Facilitated patient transfers, positioning, and mobility using proper body mechanics to prevent injury and ensure comfort.
- Maintained a safe and clean environment for patients by adhering to strict infection control protocols and regular room sanitization procedures.
- Demonstrated adaptability in rapidly changing situations, responding promptly to unforeseen patient needs or requests from the nursing staff.
- Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
- Enhanced patient satisfaction by providing compassionate and attentive care to patients in various stages of recovery.
- Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
- Supported needs of 4-8+ residents under long-term care.
- Collaborated closely with interdisciplinary healthcare teams, facilitating coordinated efforts to provide optimal patient outcomes.
- Ensured continuity of care through effective shift handover by sharing vital information about patients'' status with incoming nursing personnel.
Education
Associate of Applied Science - Health And Physical Education
Houston Baptist University
Houston, TX08.2019
Associate of Arts - Health And Physical Fitness
Texas State University
San Marcos, TX06.2017
Associate of Arts - Sociology
Cisco Junior College
Cisco, TX05.2015
High School Diploma -
BYRON P. STEELE
CIBOLO, TEXAS07.2013
Skills
- Team Supervision
- Performance monitoring
- Document and Records Management
- Professional Demeanor
- Continuous Improvement
- Interpersonal Communication
- Work Prioritization
- Interpersonal Skills
- Self-Motivation
- Adaptability
- Relationship Building
- Issue and Complaint Resolution
References
REFERENCES UPON REQUEST
Hobbies and Interests
I am deeply involved in mentoring youth groups affiliated with the Boys and Girls Clubs. I am passionate about providing guidance and support to these young individuals. In addition, I devote my time to coaching and participating in volunteer work focused on developing and managing seven-on-seven football teams for a non-profit organization, which raised over $2500 and donated food yearly supporting programs. Furthermore, I am committed to imparting knowledge and promoting physical well-being and education during my training sessions with clients. Beyond my professional pursuits, I take great pleasure in pursuits such as fishing, dancing, and exploring various destinations through travel.
Timeline
CLIENT CARE REPRESENTATIVE
F45 TRAINING
04.2023 - Current
Youth Engagement Specialist
Ohio Youth Development
08.2021 - 03.2023
Patient Care Nursing Assistant
Stone Oak Methodist Hospital
03.2020 - 06.2021
Associate of Applied Science - Health And Physical Education
Houston Baptist University
Associate of Arts - Health And Physical Fitness
Texas State University
Associate of Arts - Sociology
Cisco Junior College
High School Diploma -
BYRON P. STEELE