Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Angela King

Prattville,United States

Summary

Dynamic leader with a proven track record at Walmart, adept in team building and strategic planning. Excelled in elevating training programs and operational efficiency, significantly enhancing customer satisfaction and associate performance. Skilled in inventory management and customer relations, achieving notable success in driving team and business growth.

Overview

17
17
years of professional experience

Work History

Academy Coach

Walmart
Wetumpka, AL
06.2023 - Current
  • Developed and implemented training programs to increase participant knowledge and understanding of relevant topics.
  • Eliminated learning gaps and effectively facilitated information to students, utilizing a wide variety of innovative teaching aids, motivational strategies, and implementation strategies.
  • Organized materials and resources required for each session in advance.
  • Adapted instruction methods based on participant feedback and engagement levels.
  • Boosted associate morale and effectively troubleshot issues to eliminate work flow down time.

Coach

Walmart
Millbrook, AL
05.2021 - 06.2023
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Trained associates on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Determined area targets and implemented plans to achieve goals at a team and individual level

Assistant Store Manager

Walmart
Prattville, AL
10.2020 - 05.2021
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Scheduled associate shifts according to departmental and business needs.

Facilitator

Walmart
Wetumpka, AL
05.2016 - 10.2020
  • Gained expert knowledge of company directed processes.
  • Supported company operations by completing assignments with strong focus on quality and performance.
  • Reviewed store processes regularly to identify opportunities for improvement.
  • Selected and hired all Walmart Academy hourly team members.
  • Trained all Walmart Academy team members, ensuring facilitation skills were developed and honed.
  • Lead through change during several implementations of company initiatives to include: CAP, PTO system implementation, One Best Way (now Process Guides), and teaming.
  • Relied upon to ensure Walmart Academy operations continued when Academy Lead not present.
  • Eliminated learning gaps and effectively instructed associate participants utilizing wide variety of innovative teaching aids and motivational and implementation strategies.
  • Reduced learning gaps by effectively delivering corporate training communications to over 100 Assistant Managers and 500 Hourly Supervisors across 5 states for 32 stores.
  • Trained to properly and compassionately interact with clients coming from all walks of life and all life situations.

Assistant Store Manager, Fresh Area

Wa
Prattville, AL
01.2015 - 05.2016
  • Trained and developed store associates through formal and informal interactions.
  • Supported Fresh Area Operations by completing assignments with a strong focus on quality and performance.
  • Helped resolve problems such as throwaways and loss by carefully collecting information and developing knowledgeable solutions.
  • Satisfied customers by delivering speedy and expert service for all Fresh Food needs.
  • Determined team targets and implemented plans to achieve goals.
  • Met targets consistently by working hard and with strong attention to detail.
  • Managed daily tasks and sought out opportunities to go beyond requirements and support business targets.
  • Managed communications between team members, customers, and vendors to keep operations efficient and successful.
  • Kept inventory levels optimized and supplies organized for forecasted demands.

Zone Merchandise Supervisor

Walmart
Prattville, AL
07.2008 - 01.2015
  • Helped Managers improve area operations by sharing customer feedback and contributing new ideas.
  • Consulted with customers to understand desires and suggest best practices to meet needs.
  • Prevented production and service delays by effectively using slow periods to get ahead of routine tasks such as restocking supplies.
  • Built and maintained high performing teams by identifying top talent and focusing on growth and development while training and mentoring.
  • Reviewed incoming orders and assigned work to the Department Managers and associates to maintain a demanding schedule.
  • Ordered, organized, and rotated supplies.
  • Carried out high-quality compliance work with little oversight.
  • Worked with managers to address problems such as productivity and damages.
  • Protected the business from unnecessary liability by carefully following compliance and safety standards.
  • Maintained records of inventory stock and shrinkage by conducting cost audits every month.

Education

Bachelor of Science - Human Services

Troy University
Troy, AL
12.2002

Licensed Practical Nursing - Nursing

George Wallace Community College
Dothan, AL
08.1992

Skills

  • Team building and leadership
  • Training and development
  • Team Collaboration
  • Communication
  • Customer relations
  • Customer Service
  • Strategic Planning
  • Profit and loss accountability
  • Inventory Management

References

References available upon request.

Timeline

Academy Coach

Walmart
06.2023 - Current

Coach

Walmart
05.2021 - 06.2023

Assistant Store Manager

Walmart
10.2020 - 05.2021

Facilitator

Walmart
05.2016 - 10.2020

Assistant Store Manager, Fresh Area

Wa
01.2015 - 05.2016

Zone Merchandise Supervisor

Walmart
07.2008 - 01.2015

Bachelor of Science - Human Services

Troy University

Licensed Practical Nursing - Nursing

George Wallace Community College

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