Angela Klein
Saint Jacob,Illinois
Summary
Experienced Senior Scrum Master with 24 years in project management and Agile methodologies. Passionate about leading teams, driving Agile transformations, and delivering successful project outcomes. Strengths include delivering high-quality products within scope, facilitating clear communication among team members, and utilizing Agile methodologies for effective project management. Previous work has resulted in enhanced team productivity, improved stakeholder satisfaction and significant reductions in project overruns.
Overview
24
24
years of professional experience
3
3
Certification
Work History
Senior Scrum Master
MAGELLAN HEALTH SERVICES (Subsidiary to Centene)
St. Louis, MO
03.2021 - Current
- Transformed teams from Waterfall to Scrum
- Transformed Eligibility team from Scrum to Kanban
- Serves as the Scrum Master for two technical teams (Eligibility and Provider Data Systems)
- Coaches team on Agile best practices and Scrum framework
- Facilitates Sprint events (Sprint, Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective)
- Assists the Product Owner in Prioritization of work
- Mentors team members to conform to Agile practices using Jira
- Evaluates new Demands and Solutioning to decide a Level of Effort (LOE) for incoming work
- Actively takes part in Scrum of Scrum meetings to determine project status and dependencies between teams as well as call out any blockers
- Serves as a Point of Contact for Business on Projects and provides updated statuses to ensure project commitments are met
- Coaches and supports teams with user stories and acceptance criteria using INVEST criteria, refinement, supporting the backlog and story pointing
- Coordinates work effort between Plan, Build and Run teams
- Effectively watch and maintain team metrics to help drive improvements and efficiencies
- Continuously review and evaluate finances and scope of work to help eliminate scope creep and increased financial risk
- Creates Change Request for Business Review and Promotion Request
- Works with Business Partners to understand business requirements, prioritization of work and maintain roadmaps
- Writes Epic statements, user stories and acceptance criteria.
Senior Iteration Manager
MAGELLAN HEALTH SERVICES
St. Louis, MO
04.2014 - 03.2021
- Led Eligibility projects and allocated resources to given projects
- Met with Leads to understand obstacles/roadblocks/risk
- Provided leadership read out to Executive Management and Business Partners
- Provided a strong leadership in a diverse environment
- Served as a sole project manager for the Eligibility application
- Worked projects in a Waterfall Methodology (SLDC).
Senior Project Manager, Consultant to Magellan Health Services
ADAPTIVE SOLUTIONS
St. Louis, MO
09.2013 - 04.2014
- Served at the Lead Project Manager for Magellan Complete Care to in-house claims processing into Claims Adjudication and Payment System (CAPS)
- Reported project statuses and issues to Business Partners and Executive Management
- Served as the Lead Information Technology (IT) Vendor Project Manager to coordinate IT and security efforts between Magellan Complete Care and ancillary vendors
- Led and coordinated projects with participating Health Insurance Exchange (HIX) clients as a result of the Affordable Care Act (ACA)
- Developed and manages detailed project plans
- Participated in reviews and provides IT project plans for Request for Proposals (RFPs).
Senior Project Manager, Consultant to AT&T
KELLY MITCHELL
St. Louis, MO
07.2011 - 09.2013
- Served as a Lead Project Manager for multiple large projects
- Obtained and created business requirements by engaging all application resources
- Created and managed a project schedule to ensure all due dates were met
- Obtained estimates from each application at each decision gate within the project
- Created budgets and verified correct billing of project resources
- Led change management activities and delivered business solutions
- Analyzed and effectively communicated gaps and lessons learned to minimize risk
- Followed an IT UP (PRISM) waterfall and an agile methodology to manage artifacts, milestones, estimates, and decision gates
- Utilized Requisite Pro to manage requirements and provide requirement traceability matrices (RTM)
- Interacted with multiple vender application teams to effectively engage and collaborate with resources for a given project
- Effectively communicated with upper management on project statuses
- Performed self audits throughout the project life cycle
- Created and supported project plans
- Managed, by example, by keeping a cheerful outlook, provide expectations, and appreciation.
Business Analyst, Consultant to U.S. Bank Home Mortgage
MODIS
St. Louis, MO
06.2011 - 07.2011
- Served as a liaison between U.S
- Bank Home Mortgage business clients and the IT technical resources
- Developed requirements to create a single point of contact tool (Salesforce) and solution to conform to the Office of the Comptroller of the Currency (OCC) regulations to allow borrowers in distress to have a single point of contact to help provide efficient and effective customer service
- Established Enterprise Content Manager (ECM) process flow and guidelines to provide PwC auditors a single repository to obtain all requested documents in an effective and prompt manner.
Project Manager/Data Analyst, Consultant to Anheuser Busch
DAUGHERTY BUSINESS SOLUTIONS
St. Louis, MO
06.2010 - 05.2011
- Served as a liaison between Anheuser Busch distributors and retailers to execute the implementation of Electronic Commerce
- Developed requirements, user guides, and change control documents based on project needs
- Validated Electronic Data Interchange (EDI) and/or Extensible Markup Language (XML) test files daily to verify accurate data is being sent before determining a 'go live date'
- Worked with Bank of America for Electronic Funds Transfer (EFT) transactions and created penny test to guarantee that debits and credits are going to the correct account relationship
- Managed 100+ projects simultaneously to effectively meet stringent deadlines
- Validated UPC and package per case information to ensure it was correctly transmitted for ASN (advance shipping notice) to reduce pallets audited for Wal-Mart wholesalers
- Collaborated with retailers to obtain requirements for Remote Access Services (RAS), retailer EDI, and Anheuser Busch Electronic Data System (EDS) to accurately deliver real-time purchase orders, invoices, EFT, remittance, pre-delivery notifications, advanced shipping notices, and text failure notifications
- Aided in wholesaler buyouts and/or Independent Software Vendor (ISV) conversions to ensure a smooth transition of E-Commerce
- Provided on and after-hour support to Anheuser Busch distributors.
Senior Business Project Manager/Analyst, Consultant to AT&T
AMDOCS
St. Louis, MO
05.2007 - 02.2010
- Served as a liaison between the business clients and the IT technical resources
- Managed business projects using the corporate SDLC (software development life cycle) that included Express, Express One, and IT/UP Prism (Waterfall Methodologies)
- Performed as Business Manager/Analyst for preorder, availability, and websites that were used for performance measurements
- Gathered business and technical requirements and worked with the development team to ensure that pre-order, availability, and website projects met goals and due dates
- Created use cases to effectively communicate functional requirements
- Worked with the Quality Assurance (QA) team to design test plans and test cases for User Acceptance Testing (UAT)
- Prepared test scenarios/cases for projects and performed testing to ensure the client's needs were met without disrupting other job functions
- Conducted UAT (User Acceptance Testing) by using SQL
- Created Requirements Traceability Matrix (RTM) to ensure project scope, requirements, and deliverables are unique and clearly defined
- Served as the Project Manager to gather time and cost estimates from IT application development teams
- Updated the project-tracking tool to communicate the status to the team and IT management
- Updated and created Oracle tables for websites through an Access database front-end
- Used Queryman/Teradata SQL, Toad, Microsoft Access, and Microsoft Excel to import data to aid in data analysis and to provide reports to Directors
- Served as a Tester by aiding in data cleansing for the LASR Conversion that combined Bellsouth and AT&T ordering systems into one
- Ended pre-order penalties to the Competitive Local Exchange Carriers (CLECs), the FCC, and State Commissions by monitoring daily performance and analyzing micro-measurements to determine why benchmarks were not met
- Obtained payphone subpoenaed information for legal purposes
- Worked with the Vantive and AOTS teams to make a successful conversion from one application tool to another by identifying components used for 271 reports and verified all components were created the same in both systems
- Provided monthly testing to ensure correct results were produced and published to the CLECs
- Performed root cause analysis to find the cause of missed performance standards and identified the company and application to assign remedies
- Cut manual work by automating the statistical, pre-statistical, and verification process into trigger jobs.
Senior Business Manager
AT&T
St. Louis, MO
04.2003 - 05.2007
- Assumed the sole responsibility for twelve pre-order, five availability, and fifteen out-of-scope measurements for thirteen states that were designed to ensure that Competitive Local Exchange Carrier (CLECs) received equal treatment
- Assigned to the Lightspeed project, created eighteen measurements to monitor billing and ordering system errors that resulted in faster identification and resolved system problems
- Worked with Ernst & Young auditors to provide accurate business rules and requirements to help the recreation of production results
- Tracked and reviewed projects for 271 performance measurements by serving as Project Manager
- Worked with the transition team to prepare service level agreements in connection with outsource agreement between AT&T and AMDOCS
- Worked with Database Administrators to create tables and views used in performance measurements
- Provided pivot tables for performance reports for Directors using Excel
- Used Queryman/Teradata SQL to ensure the quality of data and test results
- Eliminated Competitive Local Exchange Carrier data mining by analyzing data, saving AT&T money by reducing the amount of data in the database queue
- Served as a key contributor in benchmark negotiations and functioned as a subject-matter-expert to provide a more suitable benchmark for performance measurements
- Served as the primary contact for providing AT&T hours of operation to the preorder and ordering systems, noting the application maintenance schedule, and providing the information to the Competitive Local Exchange Carrier website
- Worked with multiple application teams to cut monthly due date remedies, saving an average of $25,000 a month by providing the analysis and testing to allow AT&T to meet the 5-second benchmark
- Provided requirements and testing to automate the monthly validation process to eliminate the offshore validation team.
Analyst
SBC
St. Louis, MO
08.2000 - 04.2003
- Provided support for the pre-order and billing systems
- Created master files using Focus for performance measurement jobs
- Compared business rules and requirements for Focus and SQL code to ensure correct definitions
- Updated and created DataPoint ID tables for Focus jobs
- Collaborated with the performance measurements team to compile reports that enabled SBC to become a long-distance provider.
Education
Bachelor of Science - Management Information Systems
Southern Illinois University Carbondale
Carbondale, IL08-2000
Skills
- Agile Best Practices
- Coaching and Mentoring
- Sprint Planning
- Effective customer communication
- Leading scrum meetings
- Project Management
- Software Development Lifecycle
- Requirements Gathering
- Resource Allocation
- Risk Identification
- Scrum processes
- Analytical and Critical Thinking
- JIRA
- IT project management
- Agile project management
- Problem-Solving
- Critical Thinking
Certification
- Scrum Alliance Certified Scrum Master (CSM) September 2024
- Udemy Agile Project Management Certification February 2019
- Coursera Agile Project Management Certification December 2016
Timeline
Senior Scrum Master
MAGELLAN HEALTH SERVICES (Subsidiary to Centene)
03.2021 - Current
Senior Iteration Manager
MAGELLAN HEALTH SERVICES
04.2014 - 03.2021
Senior Project Manager, Consultant to Magellan Health Services
ADAPTIVE SOLUTIONS
09.2013 - 04.2014
Senior Project Manager, Consultant to AT&T
KELLY MITCHELL
07.2011 - 09.2013
Business Analyst, Consultant to U.S. Bank Home Mortgage
MODIS
06.2011 - 07.2011
Project Manager/Data Analyst, Consultant to Anheuser Busch
DAUGHERTY BUSINESS SOLUTIONS
06.2010 - 05.2011
Senior Business Project Manager/Analyst, Consultant to AT&T
AMDOCS
05.2007 - 02.2010
Senior Business Manager
AT&T
04.2003 - 05.2007
Analyst
SBC
08.2000 - 04.2003
- Scrum Alliance Certified Scrum Master (CSM) September 2024
- Udemy Agile Project Management Certification February 2019
- Coursera Agile Project Management Certification December 2016
Bachelor of Science - Management Information Systems
Southern Illinois University Carbondale
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