Blessing Gabriel
Frisco,USA
Summary
Resourceful Senior Scrum Master/Team Coach and Business Analyst with 8 years of success leading agile team transformations and 10+ years of IT product management and SDLC experience. Proven track record in coaching teams to improve, plan projects, execute efficiently, and release products in the technology, Health, Insurance, Banking, and Telemedicine industries. Expert in coaching teams to achieve high performance in Scrum, Kanban, and SAFe environments. Creative problem solver leveraging hands-on experience to collaborate with cross-functional teams and stakeholders, ensuring successful product execution in a safe and motivating environment. US Citizen with no sponsorship requirements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Scrum Master
INTERWELL HEALTH
12.2023 - Current
- Conducting training sessions and workshops to improve agile maturity across teams, ensuring effective collaboration.
- Driving the adoption of new Jira workflows and automation to reduce manual work and improve team efficiency.
- Spearheading efforts to align initiatives and epics with business objectives, streamlining workflows for better collaboration.
- Facilitating strategic discussions on integrating SDOH (Social Determinants of Health) initiatives into the CKD patient journey.
- Partnering with leadership to implement reporting dashboards that provide real-time insights into team progress and blockers.
- Coordinating across multiple teams, including RNs, business stakeholders, and engineering teams, to improve patient solutions.
- Maintaining and updating the Plan of Record (PoR), ensuring project timelines, priorities, and progress tracking are accurate.
- Supporting cross-functional teams in healthcare technology solutions, optimizing patient care program management.
- Driving process improvements by setting up automation rules, workflow configurations, and reporting structures in JIRA.
- Collaborating with product managers, developers, and business teams to define and prioritize work aligned with strategic goals.
- Coaching teams on backlog refinement, sprint planning, and continuous improvement practices.
- Managing the migration of work from spreadsheets to JIRA, enhancing visibility and tracking of initiatives and epics.
- Leading agile transformations, guiding teams in Scrum and Kanban methodologies to improve efficiency and delivery.Engaging in cross-functional meetings to ensure alignment between technical and business teams in delivering key healthcare initiatives.
- Conducting training sessions and workshops to improve agile maturity across teams, ensuring effective collaboration.
- Driving the adoption of new Jira workflows and automation to reduce manual work and improve team efficiency.
- Spearheading efforts to align initiatives and epics with business objectives, streamlining workflows for better collaboration.
- Facilitating strategic discussions on integrating SDOH (Social Determinants of Health) initiatives into the CKD patient journey.
- Partnering with leadership to implement reporting dashboards that provide real-time insights into team progress and blockers.
- Coordinating across multiple teams, including RNs, business stakeholders, and engineering teams, to improve patient solutions.
- Maintaining and updating the Plan of Record (PoR), ensuring project timelines, priorities, and progress tracking are accurate.
- Supporting cross-functional teams in healthcare technology solutions, optimizing patient care program management.
- Driving process improvements by setting up automation rules, workflow configurations, and reporting structures in JIRA.
- Collaborating with product managers, developers, and business teams to define and prioritize work aligned with strategic goals.
- Coaching teams on backlog refinement, sprint planning, and continuous improvement practices.
- Managing the migration of work from spreadsheets to JIRA, enhancing visibility and tracking of initiatives and epics.
- Leading agile transformations, guiding teams in Scrum and Kanban methodologies to improve efficiency and delivery.
- Resolved impediments to team progress by proactively identifying issues and facilitating effective solutions.
- Successfully led multi-disciplinary teams towards achieving project milestones while adhering to established budgets and timelines.
- Collaborated with Product Owners to develop clear product roadmaps and ensure timely release of high-quality deliverables.
Senior ScrumMaster
TELADOC
12.2020 - 12.2023
- Supports and coaches the Product Owner in effective techniques for building and prioritizing the product backlog
- Ensures that the team always maintains a healthy backlog of two iterations of READY user stories
- Coach multiple Scrum and Kanban teams to effectively visualize and update tasks progress in agile tools, ServiceNow and JIRA
- Schedules and facilitates Scrum events, Sprint Planning, Daily Standup, Sprint Review, and Sprint Retrospective and backlog refinement
- Track, report and analyze Kanban team Metrics in ServiceNow tool to help facilitate team effectiveness, efficiency, maturity
- Utilized solid ServiceNow and ITSM acumen to coach and help increase the team’s visualization and overall timely completion and throughput by 35%
- Ensures burnup/burndown charts are up to date and visible throughout the sprint
- Conducts Sprint Review sessions at end of every sprint with the scrum team and stakeholders to review the increment, receive acceptance/feedback for future enhancements
- Fosters a psychologically safe and unified environment through adoption of scrum and agile values, effective facilitation, and adherence to team norms
- Provides agile coaching support to the team using a servant leadership style whenever possible and leading by example
- Utilize team feedback and Scrum metrics to identify areas of opportunity and worked with the team to continuously improve
- Successfully transformed the teams from waterfall mindset to agile by through effective training on Agile/Scrum 101, new product development and quality practices and coached them to adopt Agile practices
- Coaching my teams (distributed: on-shore and off-shore) on the Definition of Done, story readiness, story sizing and estimation techniques
- Coaching multiple Scrum teams responsible for implementing and maintaining Teladoc’s salesforce enterprise applications
- Scrum Master for team that migrated data from Salesforce Classic and implemented Salesforce Lighting
Senior Scrum Master/Business Analyst
SECURUS TECHNOLOGY
10.2018 - 12.2020
- Facilitated Agile events: backlog refinement, sprint planning, sprint review, sprint retrospective, daily standups
- Mapped out project dependencies to inform the necessary sequence of development
- Proficiently utilized Excel pivot tables, to analyze and interpret data to provide valuable insights and recommendations to support business decision-making processes
- Utilized Excel pivot tables and Tableau to summarize and analyze large datasets efficiently and effectively
- Identified trends, patterns, and correlations within the data to support business/Product prioritization of key features to work on
- Worked closely with Senior Product Owner, stakeholders, management, marketing teams, finance teams, to understand their data needs and provide actionable insights
- Effectively communicated of findings to ensure the data-driven decision-making process
- Utilized professional facilitation, coaching, conflict management, mediation, techniques to help the teams become a high-performing team
- Managed agile artifacts, product backlog, sprint backlog, burndown charts and velocity in Jira Software
- Supported the Product Owners/Managers and technical teams to define requirements for new and existing system modifications, prepared status reports, presentations, and Project demonstrations for senior managers, partners, and stakeholders
- Participated in the Scrum of Scrums and coordination of dependencies
- Collaborated with other Scrum Masters within the Agile Release Train (ART) and escalated impediments and risks to the RTE
- Ensured effective and efficient collaboration between team members and project stakeholders thereby fostering quality communication within multiple scrum teams
Agile Project Manager
USBank
Dallas, Texas, USA
05.2016 - 10.2018
- Facilitated project kick-off meetings with multiple Scrum teams, non-agile workstreams, internal staffs, and key stakeholders to ensure project objectives, scope and responsibilities were well defined and transparent
- Coached teams to deliver value to the business from Project Initiation through delivery of final product and release
- Enable visibility and transparency for core teams and stakeholders
- Proactively communicating sprint status, issues and risks to stakeholders and senior leadership team
- Promoted an empowered, self-management, collaborative, multidisciplinary team environment that fostered shared ownership, creativity, and innovation
- Facilitated scrum events including refinement, daily scrum, sprint review, retrospectives, and sprint planning meetings
- Communicated with stakeholders across the board, including senior leaderships, LOB owners, managers, and the development team to ensure goals are clear and the visions are well aligned with business objectives
- Assisted with internal and external communication, improved transparency, and radiated information from the team level to the management level
- Supported the development of product roadmaps, strengthening the presence of the team as an Agile center of excellence, actively contributing to the organization’s Agile Community
- Worked closely with management and clients to identify and define project requirements, scope, and objectives to meet the expected outcome
Senior Business Analyst/ Project Coordinator
USBank
Dallas, Texas, USA
01.2014 - 05.2016
- Conducted Requirement Analysis, and Feasibility Studies and organized reviews and meetings with stakeholders and the end users to finalize Software Requirements Specifications
- Consulted with management and business partners on matters of significance regarding strategic approaches, effectiveness of support functions, and business performance improvement opportunities
- Presented data visually through charts, graphs, and pivot table slicers to enhance data comprehension and facilitate decision-making
- This helps stakeholders grasp information quickly and identify key insights
- Used historical data and Excel pivot tables to develop forecasts and predict future trends and helped the businesses anticipate changes and make proactive decisions
- Communicated with stakeholders across the board, including LOB users, managers, and the development team to ensure goals are clear and the visions are well aligned with business objectives
- Partnered with Program managers to balance scope, budget, and time, priorities according to the needs and objectives of stakeholders
- Worked with engineering and multiple teams to document requirements for a complex application using Unified Modeling Language (UML)
- Provided strong relationship management and end-user support with business users
- Conducted research to understand business operations and problem-solved operating inefficiencies by identifying root causes and implementing the appropriate solution
- Organized requirements by grouping essential business processes, business rules, and information needs and ensured that critical requirements were not missed
Education
Bachelor of Science - Computer Science (BSc Hons)
University of Lagos
12.2010
Skills
- Coaching
- Team Facilitation
- Cross-Functional Team Leadership
- Product Vision & Digital Strategy
- Release Management
- Change Management
- Business Requirements Documentation (BRD)
- Agile/Scrum Practices
- Mentoring
- Client/Stakeholder Relations
- Process Improvement
- Risk Management
- Software Development Lifecycle (SDLC)
- Business Analysis
- Feature Roadmap
- Azure DevOps
- ServiceNow
- Excel Pivot Tables
- Budget & Resource Management
- Quality Assurance/Automated Testing
- Story Mapping
- JIRA – Confluence
- Acceptance Test Driven Development (ATDD)
- Kanban
- Mural
- Rally Software
- Microsoft SharePoint
- Behavior Driven Development (BDD)
- Agile coaching
- Scrum facilitation
- Backlog management
- JIRA administration
- Process improvement
- Stakeholder engagement
- Team collaboration
- Project management
- Conflict resolution
- Effective communication
- Coaching and mentoring
- Scrum framework expertise
- Sprint planning
- Team facilitation
- Agile best practices
- Kanban knowledge
Certification
- Certified Professional Scrum Master (PSMI) - Scrum.org
- Certified SAFe Scrum Master SAFe 5.0 (SSM) – Scaled Agile Framework
- Agile Team Facilitation (ICP-ATF) – ICAgile
- Agile Coaching Certification (ICP-ACC) - ICAgile
- Certified Product Owner Product Manager (POPM) - Scaled Agile Framework
Personal Information
Citizenship: US Citizen
Languages
Spanish
Full Professional
Timeline
Senior Scrum Master
INTERWELL HEALTH
12.2023 - Current
Senior ScrumMaster
TELADOC
12.2020 - 12.2023
Senior Scrum Master/Business Analyst
SECURUS TECHNOLOGY
10.2018 - 12.2020
Agile Project Manager
USBank
05.2016 - 10.2018
Senior Business Analyst/ Project Coordinator
USBank
01.2014 - 05.2016
Bachelor of Science - Computer Science (BSc Hons)
University of Lagos