Jamie Kriegel
Professional Scrum Master
Pella,IA
Summary
Dynamic Agile Coach and Senior Scrum Master with a proven track record at Pella Corporation, enhancing team productivity by 20% through expert application of Agile methodologies and exceptional coaching skills. Specializes in fostering high-performing teams and driving continuous improvement with a keen focus on stakeholder management and servant leadership.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Scrum Master
Pella Corporation
02.2024 - Current
- Coached teams in adopting Agile practices and tools
- Facilitated multiple Scaled Agile (SAFe) teams through effective sprint planning, backlog refinement, and retrospectives, fostering high-quality deliverables and continuous improvement
- Coached the adoption of new Agile practices and tools across multiple teams: Improved team cycle time by 25% and throughput by 18% through the effective use of Flow Metrics to identify and resolve bottlenecks
- Enhanced retrospective events, resulting in a 40% increase in actionable insights and fostering continuous improvement and sustained Agile maturity across teams
- Coached Product Owners on understanding their customers, setting expectations with stakeholders, and working with teams significantly improving team focus, alignment, and delivery quality
- Coached teams reinforcing a strong practice of setting clear sprint goals: Increased team focus and alignment, leading to a 20% improvement in sprint goal completion rates and a 15% boost in overall productivity by fostering better teamwork and accountability
- Coached team to enhanced sprint review participation and improved stakeholder engagement by 30%, fostering transparent communication, timely feedback, and continuous alignment with business objectives
- AI Strategy Cross-Functional Team Member: Collaborated on the development and implementation of AI-driven solutions, resulting in a 20% improvement in operational efficiency and reducing project turnaround time by 15%
- Assisted in aligning AI strategies across departments, enhancing data-driven decision-making and achieving key project milestones ahead of schedule
Senior Scrum Master
Ascensus, LLC
08.2022 - 02.2024
- Implemented Agile transformations across multiple products and value streams
- Successfully introduced and implemented Agile measurement tools like Flow Metrics, Jira, and Roadmaps across 9 Scrum teams to optimize team workflows, aligning with a product-centric mindset and improving throughput by 27%
- Led Change Management initiatives to implement new metrics dashboards across 9 scrum teams, fostering continuous improvement and alignment with organizational goals
- This strategic initiative improved throughput by 20% and reduced cycle times by 15%, even as work complexity increased
- Actively engaged in all Scrum events, strengthened team alignment and commitment to the Scrum framework, resulting in a 20% increase in sprint goal completion rates and improved overall team effectiveness
- Implemented the Layered Champions technique to restructure existing workflows and decision-making processes, reducing negative impacts on the value delivery system: This disciplined approach enhanced decision clarity, minimized bottlenecks, and improved overall efficiency by streamlining how teams adapt to changing priorities and resolve issues within the system
- Managed a comprehensive 'Obstacles Backlog' for multiple Scrum teams, proactively resolving program impediments in collaboration with other Scrum Masters: This initiative improved sprint predictability by 25% and boosted team productivity by 15%, directly supporting strategic goals of Predictability, People Matter, and Sustainability, and ensuring seamless project progress across multiple teams
- Advocacy for Team Issue Resolution: Championed the identification and resolution of underlying team issues, fostering an environment of continuous improvement and proactive problem-solving within the Scrum Team
Agile Coach
Insight Global
Atlanta, GA
05.2022 - 07.2022
- Engaged in a short-term contract to establish and launch three Shared Services Scrum teams at First Advantage, New York, ensuring foundational Agile practices were in place for effective team collaboration and project delivery
Scrum Master
West Bend Mutual Insurance Company
West Bend, WI
08.2021 - 05.2022
- Supported three distinct Corporate Data and Analytics teams within the Scaled Agile Framework (SAFe), leveraging the Scrum framework to drive alignment, enhance collaboration, and ensure consistency in Agile practices across teams
- Coached teams on Empirical Process Control, focusing on inspection and adaptation to strengthen Agile practices: Fostered a continuous improvement mindset through Retrospectives, Divergence/Convergence techniques, and Root Cause Problem Solving, empowering teams to identify actionable insights and drive sustainable performance improvements
- Managed and streamlined dependencies across multiple Agile teams to enhance workflow and reduce bottlenecks: Implemented proactive dependency tracking and coordination practices, resulting in a 30% reduction in delays and a 20% increase in on-time delivery, improving overall project predictability and team productivity
- Managed the change process by facilitating Agile maturity assessments and coaching teams through organizational transformation, ensuring alignment with business goals and minimizing resistance to change
- Facilitated team cohesion by proactively resolving conflicts, removing impediments, and eliminating productivity hurdles: Fostered a collaborative environment that enhanced communication, boosted morale, and increased team productivity, ensuring alignment with both Agile principles and Organizational Objectives
Scrum Master
Grinnell Mutual
Grinnell, IA
01.2020 - 09.2021
- Worked with two distinct teams (Reinsurance and Guidewire Integrations) using Scrum framework that led to major improvements of customer focus and knowledge distribution and improved customer satisfaction rate by 30%
- Guided teams in adopting fundamentals of iterative and incremental delivery using Scrum
- Led and fostered communication and collaboration amongst teams and stakeholders and effectively coached teams to be self-organizing and cross functional
- Collaborated with Product Owners and teams to successfully complete committed user stories and ensured quality deliverables of incremental working software that creates value
- Utilized meetings and other forms of communication to identify, track and remove impediments while minimizing various organizational distractions and interferences
- Facilitated sprint events ensuring agile principles are embraced and adhered to
- Inspected and adapted after each sprint to support continuous team improvement
- Created and maintained metrics and artifacts such as sprint health and sprint burn downs in to support release planning and strategic long-term planning
- Facilitated Scrum Masters' Community of Practice
- Active member of 'Agile Momentum', initiative focused on improving organizational Agility and evangelized Agile as strategic asset of culture and business value
- Led teams to self-organization, transformation and change through challenging status quo and motivating others to deliver on commitments and think creatively
- Communicated and updated teams and stakeholders to ensure transparency and alignment with project priorities
- Championed continuous improvement
Scrum Master
Pella Corporation
Pella, IA
01.2018 - 01.2020
- Guided teams in adopting fundamentals of iterative and incremental delivery using Scrum
- Removed impediments and blockers that were obstacles to teams' progress
- Led teams to self-organization, cross-functionality, and mature Agile adoption
- Captured and used Agile metrics to assess Agile maturity and processes in order identify areas for improvement
- Ensured that teams continuously improve their practices and processes by introducing more focused and more productive Retrospective events
- Updated agile tracking systems to provide transparency on product and sprint backlogs
- Built trusting, collaborative, and safe environment where teams could experiment and learn
- Facilitated creation of new Scrum teams and Scrum Master Communities of Practice
- Created communication channels with other teams to better manage dependencies
- Improved First Time Completion Rate of issues from 81.4% in 2016 to 98% in 2019
Software Engineer
Pella Corporation
Pella, IA
01.2004 - 01.2018
- Served as trusted and respected technical expert who directly influenced decisions to shape scope of projects to align with business needs
- Coordinate with C-Suite, business stakeholders, managers, vendors, engineers, and IT team members to design and implement solutions, processes, systems, sourcing changes, and new product offerings
- Promoted to lead Data Standards Team to drive data consistency and integrity across all IT systems
- Supported Lean Product Development Team with product launches tasked to partner, scope, and define new product requirements that drive ontime and accurate production releases and support data integrity within all Pella systems, improving system performance by 40% and reducing software bugs by 70%
- Collaborated with product development team to diagnose, troubleshoot, and resolve issues throughout development and testing cycles
- Improved First Time Completion Rate of issues from 81.4% in 2012 to 98% in 2016
- Assumed lead technical role, working to mentor and train new developers and business analysts, to develop product rules that are efficient and maintainable
- Designed, created, and implemented onboarding program for new developers joining product development team
- Assisted with deployment issues by clarifying user questions and identifying problems
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting
Education
Bachelor of Arts - Linguistics
Central College
Pella, Iowa05.1995
Post Grad Work - Education
University of Iowa
Iowa City, Iowa05.1998
Skills
- Agile Methodologies
- Agile Tools
- Coaching
- Training
- Mentoring
- Product-Centric Mindset
- Change Management
- Cross-Team Collaboration
- Servant Leadership
- Communication Skills
- Organizational Skills
- High Performing Teams
- Scrum
- Kanban
- SDLC
- TDD
- Lean Product Development
- Strategic Planning and Visioning
- Stakeholder Management
- Flow Metrics
- Evidenced-based Management
- Emotional Intelligence
- Product Management
- Value Stream Mapping
- Facilitation
- Continuous Improvement
- Problem Solving
- Root Cause Analysis
- Design Thinking
- Risk Assessment
- Risk Mitigation
- Team Building
- Feedback Mechanisms
- Flexibility
- Agile/Scrum Practices
- Interpersonal Skills
- Situational Awareness
- Team facilitation
- Release planning
- Lean principles
- Stakeholder management
- Backlog management
- Change management
- Lead teams
- Team building
- Business Analysis
- Self motivation
- Team leadership
- Problem-solving aptitude
- Adaptability
- Reliability
- Time management abilities
- Process Improvement
- Project development
- Team collaboration
Affiliations
- Scrum Alliance
- Scrum.org
- Iowa Lean Consortium
- Agile.ai
- Scaled Agile
- Women in Agile
Certification
- Scrum Alliance: CSM (Certified ScrumMaster), A-CSM (Advanced Certified ScrumMaster), CSP-SM (Certified Scrum Professional - Scrum Master), CAL-T (Certified Agile Leadership - Teams), Scrum Foundations Educator
- Scrum.org: PAL I (Professional Agile Leadership), PAL-EBM (Professional Agile Leadership - Evidence-Based Management), PSM II (Advanced Professional Scrum Master), PSM I (Professional Scrum Master), PSPO I (Professional Scrum Product Owner), PSF (Professional Scrum Facilitation Skills), PSK I (Professional Scrum with Kanban)
- Scaled Agile: SSM (SAFe 5.1 Scrum Master), SASM (SAFe 5.1 Advanced Scrum Master)
- ICAgile Certified Professional: Coaching Agile Teams, Agile Team Facilitator
- ICF (International Coaching Federation), Certified Professional Coach, Certified Advanced Professional Coach
- Voltage Control: Design Thinking/Design Sprints
- Certified Continuous Improvement Specialist
Personal Information
Title: Agile Coach / Scrum Master
Additionalaccomplishments
- Scrum Masters of the Universe: Founded 'Scrum Masters of the Universe', a global community dedicated to the principles of Connection, Collaboration, and Community, thriving with over 6,000 members.
- Agile Mastery Institute Certified Scrum Mastery Pathway Trainer: Coaching Agile and Scrum professionals through a comprehensive journey beyond traditional certifications.
- Dysfunction Mapping Registered Coach: Guide teams through a structured process aimed at uncovering and addressing organizational challenges effectively.
- Liberating Structures Facilitator and Trainer: Designed and led workshops introducing the empowering practice of Liberating Structures to transform meetings into collaborative, solution-focused environments. This approach fosters inclusive participation, promotes innovative problem-solving, and enhances team alignment toward strategic goals.
- Empowered Minds Bookclub, Bringing together Agile Practitioners who are passionate about continuous learning and professional growth.
References
References available upon request.
Timeline
Senior Scrum Master
Pella Corporation
02.2024 - Current
Senior Scrum Master
Ascensus, LLC
08.2022 - 02.2024
Agile Coach
Insight Global
05.2022 - 07.2022
Scrum Master
West Bend Mutual Insurance Company
08.2021 - 05.2022
Scrum Master
Grinnell Mutual
01.2020 - 09.2021
Scrum Master
Pella Corporation
01.2018 - 01.2020
Software Engineer
Pella Corporation
01.2004 - 01.2018
- Scrum Alliance: CSM (Certified ScrumMaster), A-CSM (Advanced Certified ScrumMaster), CSP-SM (Certified Scrum Professional - Scrum Master), CAL-T (Certified Agile Leadership - Teams), Scrum Foundations Educator
- Scrum.org: PAL I (Professional Agile Leadership), PAL-EBM (Professional Agile Leadership - Evidence-Based Management), PSM II (Advanced Professional Scrum Master), PSM I (Professional Scrum Master), PSPO I (Professional Scrum Product Owner), PSF (Professional Scrum Facilitation Skills), PSK I (Professional Scrum with Kanban)
- Scaled Agile: SSM (SAFe 5.1 Scrum Master), SASM (SAFe 5.1 Advanced Scrum Master)
- ICAgile Certified Professional: Coaching Agile Teams, Agile Team Facilitator
- ICF (International Coaching Federation), Certified Professional Coach, Certified Advanced Professional Coach
- Voltage Control: Design Thinking/Design Sprints
- Certified Continuous Improvement Specialist
Bachelor of Arts - Linguistics
Central College
Post Grad Work - Education
University of Iowa
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