ANGELA M KNIPPER
Solon,IA
Summary
Highly organized, enthusiastic, flexible, detail oriented and able to multitask in a high volume, fast paced environment. Background has been in a major medical center. Proficient knowledge of state and local medical insurance plans and laws, as they apply. Excellent verbal and written communication and interpersonal skills. Strong interpersonal, organizational and analytical skills with a focus on attention to detail. Demonstrated ability to learn quickly and proficient with Microsoft Office suite and EPIC.
Overview
24
24
years of professional experience
Work History
Clinical Services Coordinator
University of Iowa Hospital and Clinics
Iowa City, IA
12.2021 - Current
- Perform all duties of the Clinical Services Specialist
- Supervision for 30 front line team staff members
- Responsible for creating weekly staffing plans, daily sign offs as well as daily staffing adjustments
- Monitored clinical staff work hours, sick days and vacation time through Elms
- Established solid relations with leadership and staff by attending weekly/ monthly board meetings and coordinating interdepartmental information exchanges.
- Co Lead coordinator on the Centralized Intake Center project for the Clinical Cancer Center
- Lead coordinator on the infusion Template Exploration with the Epic/Beacon team
- Maintain provider templates, room assignments and work room space for 100+ providers
- Creation and implementation for workflows and process for the Clinical Cancer Center
- Handles CRMs, risk connects and OPE situations dealing with Administration with the front line team.
Clinical Services Specialist
University of Iowa Hospital and Clinics
Iowa City, IA
09.2020 - 12.2021
- Schedule/Coordinate appointments and tests with other University of Iowa Hospital and Clinic (UIHC) departments utilizing the EPIC system to check and verify appointment availability, always assuring compliance at all times with established guidelines
- Works with multidisciplinary teams with in the HCCC coordinating all pt visits from multiple departments including clinic to infusion to radiology and radiation oncology to improve patient satisfaction.
- Serves as an intermediary between patients and nursing personnel regarding scheduling concerns and medical needs.
- CSS with Overbook privledges responsible for maintaining and ensuring all infusion orders were scheduled or accounted for.
- Certified Notary for the state of Iowa
- Scheduling picc line requests
- Maintain One-Note for the Front Line staff
- Collecting patient Copays at the time of Check in
- Participates in meetings with Nursing management to remedy or create new workflows from a scheduling standpoint to improve efficiency of the infusion suite.
- Help to maintain provider templates; including but not limited to, closures, add-ons, adjustments, overbooks, etc. Report discrepancies to supervisor.
- Trained new front line staff members
- Proficiency with snap board usage for both infusion suites.
- Serving as Co-Interim Clinical Services Coordinator.
Support Services Specialist
University of Iowa
Iowa City, IA
07.2018 - 08.2020
- Schedules patient appointments for multiple outpatient clinics, and ensures that patients are scheduled to the right department, including but not limited to the correct visit types, provider, date, length of visit, and time
- Ensures the right appointment prerequisites are completed and obtained as well as coordinates all necessary preparatory tests and obtains records to maximize the efficiency of the visit
- Uses independent judgement in determining how to assist patient requests outside of the scope of scheduling, and will assist with problem solving any scheduling issues that may arise
- Member of the QA Seep committee
Maternity Financial Specialist/ Patient Accounts Specialist
Shawnee Mission Medical Center
Shawnee, KS
08.2011 - 07.2018
- Point person for all financial inquiries related to patient care, averaging 5000+ births per year
- Subject Matter Expert on delivery estimates based on each patient insurance plan
- Managed accounts receivables for patient care related to delivery
- Developed and trained new hospital Associates and Volunteers to ensure understanding of hospital policy, insurance transactions and patient care, as required
- Provided leadership and guidance to new Associates and Volunteers around the daily transactions required for patient care, while ensuring compliance obligations were met around HIPAA and AIDET requirements
- Managed scheduling for patients to support full life cycle care, related to births
Household Manager
Self
09.2005 - 08.2011
- Excellent management skills and ability to work as a team.
- Efficient time management and ability to delegate tasks
- Head of financial planning
- Organizational skills used to increase productivity
- Participated in volunteer opportunities to serve the local community.
Pharmaceutical Sales Representative
WYETH PHARMACEUTICALS,
MADISON, NJ
01.2002 - 09.2005
- Territory Representative responsible for primary healthcare, cardiology and gastroenterology offices in North Kansas City
- Responsible for the organization and implementation of product related programs
- Responsible for growing share numbers with respect to current products from quarter to quarter
Pharmaceutical Sales Representative
INNOVEX, INC
Parsippany, NJ
06.2000 - 12.2001
- Territory representative on contract with Wyeth-Ayerst Pharmaceuticals
- Successfully launched one new product as well as a new indication for an existing product
- Responsibility for the organization and implementation of product related programs
Education
Bachelor of Science - Occupational Therapy
St. Ambrose University
1999
Bachelor of Arts - Psychology
MOUNT MERCY COLLEGE
1997
Affiliations
THE HEALING CHAIR-Kansas City Non-profit organization
Strands of Strength- Eastern Iowa Chapter
Timeline
Clinical Services Coordinator
University of Iowa Hospital and Clinics
12.2021 - Current
Clinical Services Specialist
University of Iowa Hospital and Clinics
09.2020 - 12.2021
Support Services Specialist
University of Iowa
07.2018 - 08.2020
Maternity Financial Specialist/ Patient Accounts Specialist
Shawnee Mission Medical Center
08.2011 - 07.2018
Household Manager
Self
09.2005 - 08.2011
Pharmaceutical Sales Representative
WYETH PHARMACEUTICALS,
01.2002 - 09.2005
Pharmaceutical Sales Representative
INNOVEX, INC
06.2000 - 12.2001
Bachelor of Science - Occupational Therapy
St. Ambrose University
Bachelor of Arts - Psychology
MOUNT MERCY COLLEGE
Similar Profiles
Carine BolombeloCarine Bolombelo
Surgical Technologist at University of Iowa Hospital and ClinicsSurgical Technologist at University of Iowa Hospital and Clinics
Cayden RiehleCayden Riehle
Radiology Engineering Coordinator at University of Iowa Hospital and ClinicsRadiology Engineering Coordinator at University of Iowa Hospital and Clinics
Sondra KochSondra Koch
Registered Nurse, MICU at University of Iowa Hospital and ClinicsRegistered Nurse, MICU at University of Iowa Hospital and Clinics
Jennie MillerJennie Miller
Revenue Cycle Representative at University of Iowa Hospital and ClinicsRevenue Cycle Representative at University of Iowa Hospital and Clinics
Garrett GrosskrugerGarrett Grosskruger
Foreman at The Driller LLCForeman at The Driller LLC