Angela Koch
Streamwood,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
Administrative Assistant/Customer Service Representative
Gourmet's Delight, Inc.
Elk Grove Village, IL
08.2008 - 09.2024
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Drove customer feedback to deliver information to management for corrective action.
- Scheduled product deliveries, which included a routing process.
- Created Sales Orders and Invoices, using Quickbooks.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Responded to customer issues to provide immediate resolution and improve retention.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Responded effectively to sensitive inquiries or complaints.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided accounting support, including paying bills on time, tracking receivables and making deposits.
- Bank reconciliation, which included making journal entries in Quickbooks.
Customer Service Representative
Best Buy Distribution Center
Carol Stream, IL
06.1997 - 02.2002
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Wheaton North High School
Wheaton, IL 06-1995
Skills
- Scheduling/Routing for deliveries
- Invoice Processing
- Clerical Support
- Workflow Optimization
- Calendar Management
- Check Processing
- Mail Handling
- Knowledge of Microsoft Word and Excel
- Data Entry
- Filing
- Strong Interpersonal Skills
- Multitasking and Prioritization
- Microsoft Outlook
- Knowledge of Quickbooks
- Accounting support
- Extensive customer service background
Timeline
Administrative Assistant/Customer Service Representative
Gourmet's Delight, Inc.
08.2008 - 09.2024
Customer Service Representative
Best Buy Distribution Center
06.1997 - 02.2002
High School Diploma -
Wheaton North High School