Angela Kritzer
York,PA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Director, Community Engagement
Aetna – A CVS Company
03.2022 - Current
- Develop and maintain strong relationships with over 300 community organizations, small diverse businesses, and additional stakeholders throughout the state of PennsylvaniaIdentified, developed, and launched 18 strategic community investments totaling $450k within a one-year period including state campaigns with national exposureCreated and launched Summer of Smiles program to address HEDIS Dental Gaps in CareLead strategy for Mobile Health RV unitCreated data driven marketing strategy including out of home and social media presenceManage multi-million marketing and sponsorship budgetsExperience with Medicaid, CHIP, and LTSS RFP proceduresCollaborations with other departments within tenterprisehe state of Pennsylvania
- Identified, developed, and launched 18 strategic community investments totaling $450k within a one-year period including state campaigns with national exposure
- Created and launched Summer of Smiles program to address HEDIS Dental Gaps in Care
- Lead strategy for Mobile Health RV unit
- Created data driven marketing strategy including out of home and social media presence
- Manage multi-million marketing and sponsorship budgets
- Experience with Medicaid, CHIP, and LTSS RFP procedures
- Collaborations with other departments within CVSHealth and Aetna Better
Senior Manager, Health Services
Aetna – A CVS Company
04.2019 - 03.2022
- Effectively coordinated statewide COVID-19 vaccination outreach to 60,000 membersProvided direction and guidance to 36 Community Health Workers and their supervisors for program related decisionsConducted or attended ongoing meetings with staff, peers, other management staff, the executive leadership team, and the Department of Human ServicesOperated within budget guidelines set by Department of Human ServicesUpdated and implemented policies and procedures as neededIdentified and implemented cost savings strategies of $90k in 2020.
- Provided direction and guidance to 36 Community Health Workers and their supervisors for program related decisions
- Operated within budget guidelines set by Department of Human Services
- Updated and implemented policies and procedures as needed
- Identified and implemented cost savings strategies of $90k in 2020.
Community Development Team Lead
Aetna – A CVS Company
12.2017 - 04.2019
- Responsible for developing and maintaining strong relationships with over 100 community organizations in Central.Pennsylvania
- Guided peers in retraining opportunities
- On-boarded and train Community Development Specialist
- Engaged in high-level meetings and community engagement initiatives with key agencies, organizations, providers, hospital systems and grassroots advocacy organizations
- Top performer in department for number of high-quality partnerships, support letters, events and dollars allocated to community organizations
- Coordinated community resources and connections for member referrals related to housing, employment, food insecurity and other social determinants of health.
Director of Home Care Services
Griswold International Inc
08.2012 - 06.2017
- Independently performed daily business operationsDeveloped staff skills and capabilities through training and experience for 45 in-home caregiversIntegral part of the leadership team that served to spearhead the writing and implementation of Standard Operating ProceduresDeveloped action plans with clients with goals related to personal care, medical reminders, diet, scheduling, and other forward-thinking goalsWork with Corporate leadership to develop plans for achieving top scores in state audits.
- Developed staff skills and capabilities through training and experience for 45 in-home caregivers
- Integral part of the leadership team that served to spearhead the writing and implementation of Standard Operating Procedures
- Developed action plans with clients with goals related to personal care, medical reminders, diet, scheduling, and other forward-thinking goals
- Work with Corporate leadership to develop plans for achieving top scores in state audits.
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Team Management
- Creativity and Innovation
- Strategies and goals
- Budget Management
- Business Development
Certification
- Health Care Leadership, Duke University, 01/01/22
- Mindfulness-Based Stress Reduction, Brown University, 12/01/22
Affiliations
Active member of the Northeast Regional Culture Committee
Awards
2023 Heart of Siloam Award Recipient
Timeline
Lead Director, Community Engagement
Aetna – A CVS Company
03.2022 - Current
Senior Manager, Health Services
Aetna – A CVS Company
04.2019 - 03.2022
Community Development Team Lead
Aetna – A CVS Company
12.2017 - 04.2019
Director of Home Care Services
Griswold International Inc
08.2012 - 06.2017
- Health Care Leadership, Duke University, 01/01/22
- Mindfulness-Based Stress Reduction, Brown University, 12/01/22
Similar Profiles
Mari OrosaMari Orosa
Senior Manager, Regulatory Compliance at Aetna – A CVS CompanySenior Manager, Regulatory Compliance at Aetna – A CVS Company
JENNIFER DAVISJENNIFER DAVIS
Nurse Appeal Consultant at Aetna a CVS companyNurse Appeal Consultant at Aetna a CVS company
Tracy WoodsTracy Woods
Engagement Specialist III at Aetna a CVS CompanyEngagement Specialist III at Aetna a CVS Company
Harrison DownsHarrison Downs
Contracted Technical Director/Video Editor at Providence Community ChurchContracted Technical Director/Video Editor at Providence Community Church
Caitlin QuintonCaitlin Quinton
Staff Physical Therapist at Encompass Health Rehabilitation HospitalStaff Physical Therapist at Encompass Health Rehabilitation Hospital