Angela Laborde
Coleman Worldwide Moving
Woodbridge,VA
12
years of professional experience
Work History
Regional Dispatcher/Planner
3 Years 3 Months- Coordinated daily logistics for regional operations of military family moves and relocations, ensuring timely delivery and optimal routing.
- Effectively allocated resources to provide a safe, and efficient experience for our drivers and a streamlined experience for the client.
- Managed communication between drivers and clients to address issues and streamline service.
- Oversaw scheduling of shipments, aligning resources with customer requirements to enhance efficiency and satisfaction.
- Implemented process improvements that reduced delays and improved overall operational workflow.
- Collaborated cross-functionally with warehouse teams to optimize load planning and resource allocation.
- Maintained strict compliance with industry regulations and company policies through ongoing monitoring of dispatcher activities.
- Managed complex scheduling requirements to accommodate planned absences, unexpected call-offs, or critical events requiring additional support.
Dispatcher
4 Months- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Worked closely with Dispatch supervisor to dispatch and assign Jobs.
- Answered customer requests with information about Arrival times, purpose of call etc.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Communicated with individuals within inbound call center setting to complete dispatch support for service calls.
Production Coordinator/Sales Coordinator
5 Years 7 Months- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Assisted production schedulers in forecast and inventory for upcoming demand fluctuations and prevented material shortages and production downtime.
- Maintained accurate records of production status in Citrix
- Created and conveyed production and inventory reports to management and sales daily to keep track of changes and issues.
- Coordinated documentation for materials, seals and billing paperwork.
- Collaborated with project managers to assess schedules and materials requirements in order to support operational needs.
- Liaised with property developers to verify developments correctly followed planning policies and notified builders s of identified concerns.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed and monitored priority order progress and facilitated fulfillment .
- Handled sales representative inquiries related to orders, product replacements and credits.
Crew Supervisor/Customer Liaison
1 Year 2 Months- Oversaw all Hard Surface Installs
- Reviewed all work-orders to ensure that all necessary materials were listed
- Scheduled all rush-requests accordingly
- Resolved all Hard Surface Installs service issues
- Scheduled all QC inspections
- Implemented Installer meetings
- Reviewed and confirmed all installer payroll
- Follow up with customers to resolve outstanding balances or service requests
Education
High School Diploma - Business Administration
Medical Coding And Billing
Skills
Managing Routes
Experienced with dispatching software
Call Center Software
Dispatching Drivers
and Technicians
Bilingual English/Spanish
Superb People skills
Active listening
Maintaining records
Summary
A logistics professional with solid foundation in dispatch management and operational oversight. Known for enhancing dispatch processes and ensuring efficient coordination of regional transportation activities. Prioritizes teamwork and adaptability to meet dynamic operational requirements. Offers strong organizational and multitasking skills, valued by employers for reliability and flexibility.
Timeline
Regional Dispatcher/Planner
Coleman Worldwide Moving
05.2023 - CurrentRead More
Dispatcher
FH FURR
01.2023 - 05.2023Read More
Production Coordinator/Sales Coordinator
The L and L Company
04.2016 - 11.2021Read More
Crew Supervisor/Customer Liaison
Flooring America
01.2015 - 03.2016Read More
Allen School - Jamaica
Medical Coding And Billing
Read More
Universal Business And Media
High School Diploma from Business Administration
Read More