Cyndi Alvarado
Converse
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Skilled Dispatcher focused on keeping delivery and customer service operations on track. Thoroughly monitors traffic patterns and adjusts driver routes for efficiency. Well-liked by drivers and administration.
Reliable Dispatcher with Number years of experience. Highly effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules and field personnel to provide efficient service to callers.
Dedicated Dispatcher knowledgeable about training employees, coordinating work schedules and updating dispatch logs. Consistently looking for ways to improve efficiency and optimize procedures. Offers excellent communication skills combined with active listening expertise.
Overview
20
20
years of professional experience
Work History
Dispatcher Coordinator
Texas Johns Sanitation and Fence
San Antonio
08.2022 - Current
- Coordinated daily dispatch schedules for multiple service routes efficiently.
- Communicated with drivers to confirm pick-up and delivery times promptly.
- Monitored vehicle locations using GPS tracking systems effectively.
- Managed customer inquiries and resolved service issues professionally.
- Monitored dispatch operations to ensure efficient and effective service delivery.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Monitored changes in delivery schedule and communicated changes to customers.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
Dispatcher
Reliable Onsite Service
New Braunfels
07.2020 - 08.2022
- Directed dispatching, routing and tracking of Number fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Evaluated and adjusted over Number routes based on daily needs, available workers, traffic hazards and weather conditions.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Responded to over high volume daily caller requests with information about assistance and timeframes.
- Sent out service drivers to assist hourly callers based on locations, needs and worker availability.
- Went days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
Dispatcher
United Site Services, Inc. Of Texas
San Antonio
02.2005 - 05.2020
- Directed dispatching, routing and tracking 21 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Evaluated and adjusted over routes based on daily needs, available workers, traffic hazards and weather conditions.
- Sent out Job title drivers to assist Number hourly callers based on locations, needs and worker availability.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Responded to daily caller requests with information about assistance and timeframes.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Ordered supplies and allocated resources to personnel based on need.
Education
Judson High School
Converse, TX05.1989
Skills
- Equipment Location Identification
- Effective Communication
- Calendar and Scheduling Software
- Resource Coordination
- Message and Work Order Transfer
- Work Order Preparations
- Team Work Scheduling
- Service Requests
- Service Vehicle Dispatch
- Driver Routing
- Information Updates
- Resource Monitoring
- Administrative Duties
- Office Supplies and Inventory
- Power Dispatching
- Dispatch Release Documents
- Digital Dispatch
- Information Gathering
- Fleet Dispatching
- Improving Operations
- Driver Support
- Dispatching Workers
- Dispatching Field Personnel
- Routing Orders
- Service Planning
- Verifying Coverage
- Adjusting Routes
- Updating Logs
- Delivery Procedures
- Team Meetings
- Service Coordination
- Work Crew Dispatch
- Route Planning and Adjustment
- Closing Tickets
- Job Assignments
- Assisting Dispatch
- Vendor Contracts
- Information Confidentiality
- Verbal and Written Communication
- Vendor Relations
- Event Planning
- Organizing and Categorizing
- Customer Service
- Data Entry
- Scheduling Meetings
- Payment Processing
- Delivery Scheduling
- Managing Reception
- Employee Performance Evaluations
- Event and Activity Planning
- Route planning
- GPS tracking
- Dispatch software
- Scheduling optimization
- Service coordination
- Customer relationship management
- Communication skills
- Conflict resolution
- Scheduling expertise
- Stress tolerance
- Call handling
- Driver communication
- Adjusting routes
- Delivery procedures
- Routing orders
- Dispatching field personnel
- Multitasking and organization
Timeline
Dispatcher Coordinator
Texas Johns Sanitation and Fence
08.2022 - Current
Dispatcher
Reliable Onsite Service
07.2020 - 08.2022
Dispatcher
United Site Services, Inc. Of Texas
02.2005 - 05.2020
Judson High School