Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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MICHAEL P DICKER

MICHAEL P DICKER

Summary

I came into the management field with an educational background, skills, and experience. During school I interned at a manufacturing facility working in shipping and receiving and being my departments safety manager.

My thesis was on implementing effective customer service to which I swear by the leadership skill of empowering.

Highly motivated and results-driven professional with a strong background in warehouse operations and logistics, seeking a challenging Warehouse Manager position to leverage my leadership skills and industry expertise.

Overview

5
5
years of professional experience

Work History

Operations, Linehaul Dispatcher, IB/OB Planner

Holland
05.2022 - 08.2023
  • Route optimization; analyze traffic patterns, weather conditions, and shipment volumes to adjust routes dynamically, minimizing delays and enhancing overall efficiency; developed streamlined processes for coordinating inbound and outbound shipments, effectively managing the flow of freight through the transportation network; real-time monitoring and problem resolution; data analysis and reporting; collaborated closely with the dock team to align linehaul activities with broader business objectives; actively participated in daily planning meetings, contributing valuable insights and resolving operational challenges

Dock Operations Supervisor

02.2022 - 05.2023
  • Lead and supervise a team of dock workers to ensure efficient and safe handling of freight; reduce instances of misplacement and loss; coordinate and prioritize shipments accurate loading and unloading of shipments, leading to a 10% improvement in on-time delivery rates; inspect inbound and outbound freight for accuracy; adherence to established procedures and safety protocols; collaborated with cross-functional teams to identify process bottlenecks and inefficiencies; customer service escalation

Routing and Planning Specialist

Amazon
02.2018 - 03.2022
  • Optimizing and managing the transportation network to ensure seamless and efficient deliveries; utilizing data-driven insights and innovative strategies to enhance customer experience while driving cost efficiencies and meeting stringent delivery deadlines; collaborated with cross-functional teams to integrate real-time data feeds into the routing system, enhancing accuracy and responsiveness; led capacity planning initiatives to forecast transportation demands during peak seasons and special events
  • Certifications/Licensing: OSHA, SafeAlign, standing, seated, and telescoping forklift operator license, overhead crane license

Education

Bachelor's degree - Business Management

Rasmussen College
Romeoville, IL

Associate of Applied Science - undefined

Skills

  • Operational Efficiency
  • Dispatcher Monitoring
  • Work Order Entry
  • Driver Communications
  • Safe Driving Practices
  • Trucking Dispatching
  • Issue Resolution
  • Customer Service Standards
  • Microsoft Office
  • Territory Management
  • Written and Oral Communications
  • Interdepartmental Communication
  • Telephone Etiquette
  • Safety Processes
  • Logistical Operations
  • Critical Decision-Making
  • Route Planning and Adjustment
  • Loading Merchandise
  • Maintenance Needs
  • Coordinate Services
  • Supply Chain Improvement
  • Detailed Meeting Minutes
  • Compliance Requirements
  • Scheduled Services
  • Equipment Needs Assessment
  • Resolving Shipping and Delivery Problems
  • Equipment Location Identification
  • Mobile Location-Based Services Software
  • Hazardous Materials
  • Effective Communication
  • Team Guidance and Direction
  • Problem Assessment
  • Dispatch of Drivers
  • Team Collaboration
  • Freight Forwarding
  • Call Center Environment
  • Professional Relationships

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Either write something worth reading or do something worth writing.
Benjamin Franklin

Timeline

Operations, Linehaul Dispatcher, IB/OB Planner

Holland
05.2022 - 08.2023

Dock Operations Supervisor

02.2022 - 05.2023

Routing and Planning Specialist

Amazon
02.2018 - 03.2022

Bachelor's degree - Business Management

Rasmussen College

Associate of Applied Science - undefined

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MICHAEL P DICKER