Steven Groom
Hesperia,CA
Summary
Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.
Overview
30
30
years of professional experience
Work History
Linehaul Dispatcher
YRC, INC.
01.1999 - 07.2023
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Scheduled and dispatched drivers to locations in Southern California.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Provided training and guidance to new dispatchers.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored and tracked dispatch communication systems.
- Monitored flow of paperwork and directed information to appropriate departments.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Linehaul Dispatcher
Overnite Transportation
03.1993 - 01.1999
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Scheduled and dispatched drivers to locations in Southern California.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Coordinated dispatching of 30 drivers to accomplish daily delivery requirements.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Scheduled deliveries and pickups according to customer needs.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored flow of paperwork and directed information to appropriate departments.
Education
Data Processing Certificate - Data Processing
American Technical Collage
San Bernardino, CA05.1992
High School Diploma -
Sylmar High School
Sylmar, CA06.1985
Skills
- Microsoft Office
- Logistical Operations
- Employee Management
- Resource Coordination
- Driver Communications
- Warehousing Environments
- Operational Efficiency
- Safety Processes
- Critical Decision-Making
- Team Collaboration
- Organizational Standards
- Trucking Dispatching
Additional Information
Always looking for new and creative ways to increase workflow efficiently and reduce overall costs
Timeline
Linehaul Dispatcher
YRC, INC.
01.1999 - 07.2023
Linehaul Dispatcher
Overnite Transportation
03.1993 - 01.1999
Data Processing Certificate - Data Processing
American Technical Collage
High School Diploma -
Sylmar High School
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