Marcus Jones
Columbus,OH
Summary
Seasoned Associate Specialist with robust background in providing comprehensive support to teams and individuals. Strong in project coordination, process implementation, and team collaboration. Skilled at streamlining operations and improving productivity, leveraging analytical abilities to deliver solutions. Noted for making significant impact on efficiency and effectiveness within previous roles.
Observant Call Center Representative experienced working in call center environments. Skilled at handling various calls while resolving client issues rapidly. Promoted consistently for providing clear customer service in English verbally and digitally.
Overview
15
15
years of professional experience
Work History
Linehaul Dispatcher
Fed Ex Supply Chain
Etna , OH
11.2025 - Current
- Coordinate weekend dispatch operations to enhance efficiency and response times.
- Utilize transportation management systems for real-time tracking of shipments and deliveries.
- Provide customer service support through phone and email correspondence as needed.
- Collaborate with drivers, customers, and vendors to resolve issues and conflicts efficiently.
- Part-time
Transportation Coordinator
Go Direct Supply Chain Solutions
Groveport, Ohio
04.2025 - Current
- Coordinate transportation logistics for multiple shipments across various carriers to ensure timely delivery of goods.
- Manage vendor relationships, optimizing supply chain efficiency through strategic partnerships.
- Schedule shipments and tracked deliveries using industry software to maintain operational oversight.
- Collaborate with team members to quickly resolve transportation issues and enhance service reliability.
- Maintain accurate records of shipping documents and invoices for auditing purposes.
- Communicate clearly with drivers during transit, conveying essential route updates effectively.
Sr. Dispatcher
Performance Team Freight Systems
Columbus, OH
08.2024 - 04.2025
- Coordinated with departments to ensure efficient service delivery.
- Identified potential dispatch operation risks and implemented effective solutions.
- Conducted quality control checks on outgoing orders prior to dispatch.
- Ensured compliance with laws, regulations, policies, and procedures for dispatch activities.
- Maintained accurate records and logs of dispatch operations.
- Assigned and monitored daily tasks for dispatch personnel.
- Investigated customer complaints related to service delivery issues.
Associate Specialist, Dispatch Support
STG Logistics
Dublin, OH
08.2022 - 08.2024
- Monitored dispatch board, adjusting call priorities based on caller needs.
- Utilized software systems to enhance movement planning and scheduling.
- Maintained detailed records of calls in physical and electronic databases.
- Responded to customer inquiries regarding product availability and shipping status.
- Investigated and resolved customer and vendor issues to ensure retention.
- Documented complaints and proposed solutions to mitigate negative feedback.
Customer Care Coordinator
XPO Logistics
Dublin, OH
09.2021 - 08.2022
- Maintained accurate and current customer and system account information to support timely issue resolution.
- Delivered fast, friendly service for routine inquiries and service complaints.
- Documented customer feedback and suggestions in company database to enhance service delivery.
- Consulted with customers to effectively resolve service and billing issues.
- Proactively built and managed key customer relationships to maximize revenue.
Member Service Representative
Cigna
Dublin, OH
04.2020 - 04.2021
- Resolved customer conflicts through calm demeanor and strategic solutions from internal knowledgebases.
- Collaborated with pharmacists to address members' medication requirements effectively.
- Assisted members in navigating internal systems to resolve account issues and manage routine needs.
Logistics Specialist
MNX
Columbus, OH
11.2019 - 04.2020
- Executed inventory checks to identify and rectify discrepancies.
- Ensured timely deliveries and communicated status updates effectively.
- Organized logistics documentation, including bills of lading and packing lists.
Customer Service Representative
State Auto Insurance
Columbus, OH
06.2017 - 10.2019
- De-escalated customer concerns while maintaining a calm, friendly demeanor.
- Communicated effectively with agents and policyholders via phone and email.
- Assisted agents in resolving technical support issues efficiently.
- Resolved billing discrepancies for both agents and policyholders promptly.
Medical Records Specialist
Riverside Methodist Hospital
Columbus, OH
07.2016 - 06.2017
- Maintained electronic medical records for all clients to ensure data accuracy.
- Pulled patient records and transferred information to relevant parties efficiently.
- Established patient charts and documented information using various company software.
Member Care Representative
Nationwide Insurance Company
Dublin, OH
11.2014 - 07.2016
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Worked as a team member performing customer service duties, product assistance and research.
- Assisted internal and external members over the phone with their policies and situations.
- Maintain up-to-date knowledge regarding auto, home and umbrella policies
- Develop highly empathetic member relationships and earned reputation for exceeding team goals
Patient Financial Representative
Mount Carmel Health System Inc.
Columbus, OH
06.2013 - 07.2014
- Processed customer payments and applied amounts to account balances.
- Registered patients by collecting personal information and entering data into database.
- Admitted patients to emergency room and various hospital departments.
- Collected and entered data accurately as received.
Claims Benefit Specialist
Aetna
New Albany, OH
10.2011 - 07.2013
- Reviewed information to verify validity of insurance claims and communicated decisions to companies and customers.
- Adjudicated HMO claims using batch system for efficient processing.
- Conducted proactive phone calls to members and providers to confirm accuracy of submitted information.
- Collaborated with peers to ensure awareness of new system updates.
Education
High School Diploma -
Pickerington High School Central
Pickerington, OH05.1997
Skills
- Account management
- Membership renewals
- Database maintenance
- Customer support
- Customer relations
- Sharp problem solver
- Seasoned in conflict resolution
- Strong organizational skills
- Active listening skills
- Adaptive team player
- Courteous demeanor
- Energetic work attitude
- Delegating Work
- Dispatch Recordkeeping
- Schedule Management
- Repair Scheduling
- Work Order Preparations
- Service Coordination
- Equipment Location Identification
- Effective Communications
- Message and Work Order Transfer
- Critical Thinker
- Schedule Coordination
Timeline
Linehaul Dispatcher
Fed Ex Supply Chain
11.2025 - Current
Transportation Coordinator
Go Direct Supply Chain Solutions
04.2025 - Current
Sr. Dispatcher
Performance Team Freight Systems
08.2024 - 04.2025
Associate Specialist, Dispatch Support
STG Logistics
08.2022 - 08.2024
Customer Care Coordinator
XPO Logistics
09.2021 - 08.2022
Member Service Representative
Cigna
04.2020 - 04.2021
Logistics Specialist
MNX
11.2019 - 04.2020
Customer Service Representative
State Auto Insurance
06.2017 - 10.2019
Medical Records Specialist
Riverside Methodist Hospital
07.2016 - 06.2017
Member Care Representative
Nationwide Insurance Company
11.2014 - 07.2016
Patient Financial Representative
Mount Carmel Health System Inc.
06.2013 - 07.2014
Claims Benefit Specialist
Aetna
10.2011 - 07.2013
High School Diploma -
Pickerington High School Central