Angela Lafferty
Lincoln,NE
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Fast learner, detail oriented, and adaptable.
Overview
18
18
years of professional experience
Work History
Cashier
Emerald Mini Mart
Lincoln, Nebraska
10.2020 - Current
- Enhanced customer service skills.
- Maintained the store's appearance by organizing displays and restocking merchandise on racks.
- Provided exceptional customer service by actively listening and engaging with patrons.
- Developed strong rapport with customers to promote loyalty and increase repeat business.
Stay at Home Parent
Lafferty Household
Lincoln, NE
07.2016 - Current
- Organized and supervised activities that fostered the physical, mental, and social development of children.
- Introduced learning activities and imaginative play to teach children to explore.
- Developed and implemented effective strategies to promote positive behavior.
- Facilitated early literacy development through interactive reading and alphabet activities.
- Ignited children's creativity and imagination through daily exploration of new concepts.
- Safely accompanied and enriched children on outings and trips.
- Took charge of household financial planning, scheduling family appointments, and ensuring overall maintenance of the home.
- Coached YMCA youth volleyball and basketball teams.
- Managed concession stand for the Dentonator softball/baseball program, including purchasing
- Contributed to the Beattie Elementary library on a regular basis and assisted with other necessary school activities.
Social Service Worker
Tabitha
Lincoln, Nebraska
03.2009 - 07.2016
- Completed psychosocial assessments, depression screens, and progress notes in a timely manner.
- Developed individualized care plans to meet the needs of clients throughout their stay.
- Planned and coordinated discharge from care facility, while making referrals to appropriate supportive services.
- Informed clients and client families of the services provided by Tabitha as well as those offered by the community.
- Advocated for clients and client families, resolving medical or personal crises.
- Maintained effective communication with clients and families concerning Medicare and insurance coverage.
- Assisted clients with filling out Medicaid applications and division of assets.
- Resolved tense family situations and diffused emotional conversations.
Life Enrichment Specialist
Tabitha Healthcare
Lincoln, NE
03.2006 - 03.2009
- Devised customized activities on a daily basis to cater to the varied needs and interests of elderly individuals.
- Created customized care plans upon admission and tracked progress through quarterly monitoring.
- Led daily exercise group to promote wellness.
- Ensured clients were well-informed about ongoing events to drive participation.
Education
Bachelor of Arts - Human Relations
Doane College
Crete, NE2010
Associate of Arts - Human Services
Southeast Community College Area
Lincoln, NE2006
Associate of Arts - Early Childhood Education
Southeast Community College Area
Lincoln, NE2000
Skills
- Providing Customer Service
- Healthcare
- Compassionate
- Organized
- Detail Oriented
- Active Listening
Timeline
Cashier
Emerald Mini Mart
10.2020 - Current
Stay at Home Parent
Lafferty Household
07.2016 - Current
Social Service Worker
Tabitha
03.2009 - 07.2016
Life Enrichment Specialist
Tabitha Healthcare
03.2006 - 03.2009
Bachelor of Arts - Human Relations
Doane College
Associate of Arts - Human Services
Southeast Community College Area
Associate of Arts - Early Childhood Education
Southeast Community College Area