Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Antonell M. Ortiz Balarezo

El Cerrito,CA

Summary

Seeking a deserving profile in the hospitality sector, where I can deliver my expertise and innovative hospitality skills, while maintaining the integrity and work ethics of the working environment, thereby maintaining the reputation of the organization.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Bartender Trainer

AC Marriott
06.2019 - Current
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Trained and mentored new personnel hired to fulfill various roles.


Bartender

Water Front Airport Marriott
08.2015 - 08.2019
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Set up glassware, liquor and other necessary supplies for special events.

Bartender

Epic Steak
09.2018 - 03.2020
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Set up bar for operation, obtained cash bank and stocked service bar.

General Manager

Ihop 1714 Peak Partner Restaurant
01.2009 - 08.2015
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Education

High School Diploma -

Albany Hight School
Albany, CA
06.2001

Skills

  • Customer Service Standards
  • Maintaining Clean Work Areas
  • Customer Satisfaction
  • Customer Service Best Practices
  • Budget Administration
  • Bilingual
  • Food Safety Training
  • Alcohol Safety Regulations
  • ABC Employee ID

Accomplishments

Extracurricular Activities


• St. Martin de Porres: House of Hospitality (Volunteer) San Francisco,CA.Volunteer service in a free restaurant that provides breakfast and lunch to homeless, needy and the community.

• San Francisco Park Alliance (Volunteer) Provide services to the community by assisting in renovating parks and conducting park safetysurveys.

Languages

Spanish
Native or Bilingual

Certification

California Food Handlers Certificate (ANSI accredited) Responsible Beverage Service (certified)

ABC certificate

TIPS certificate.

Timeline

Bartender Trainer

AC Marriott
06.2019 - Current

Bartender

Epic Steak
09.2018 - 03.2020

Bartender

Water Front Airport Marriott
08.2015 - 08.2019

General Manager

Ihop 1714 Peak Partner Restaurant
01.2009 - 08.2015

High School Diploma -

Albany Hight School

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Antonell M. Ortiz Balarezo