Angela Leaseburge
Cocoa
Summary
Dynamic shift associate with over six years of experience in team leadership and operational management. Expertise in process improvements and compliance with safety regulations, contributing to enhanced customer satisfaction and streamlined store operations.
Results-driven professional with strong customer service and leadership skills. Proven ability to enhance customer engagement and optimize processes for improved efficiency.
Detail-oriented leader with a proven track record in optimizing inventory management and enhancing customer experiences. Committed to fostering safe workplace environments while driving team efficiency and training excellence.
Overview
22
22
years of professional experience
Work History
Lead Shift Associate
Aldi
03.2018 - 11.2024
- Led team in daily operations, ensuring efficient store functionality.
- Optimized inventory management processes, reducing stock discrepancies.
- Trained and mentored new associates on operational procedures and customer service standards.
- Implemented process improvements that enhanced workflow efficiency across departments.
- Coordinated with management to maintain compliance with health and safety regulations.
- Streamlined product placement strategies to improve customer shopping experience.
- Developed training materials to facilitate onboarding of new employees effectively.
Customer Service Representative
Kohls
01.2010 - 07.2012
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed returns and exchanges, ensuring compliance with company policies.
- Analyzed customer feedback to identify trends and recommend actionable solutions.
- Mentored junior representatives, fostering a collaborative work environment focused on excellence.
Shift Lead Supervisor
Starbucks
01.2003 - 02.2009
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored team members on customer service excellence and operational procedures.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated shift schedules, balancing staffing needs with peak business hours effectively.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
- Monitored performance metrics, identifying areas for improvement in team efficiency.
- Led team meetings to communicate goals, share feedback, and foster a collaborative environment.
- Ensured compliance with health and safety regulations during all operational activities.
Education
GED -
01-2002
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
Timeline
Lead Shift Associate - Aldi
03.2018 - 11.2024
Customer Service Representative - Kohls
01.2010 - 07.2012
Shift Lead Supervisor - Starbucks
01.2003 - 02.2009
Daytona State College - GED,