Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Garcia

Fairfield

Summary

Dynamic professional with extensive experience in inventory management and customer service at Pete’s Coffee & Tea. Demonstrated success in employee training and conflict resolution, leading to improved team performance and customer satisfaction. Skilled in optimizing operations and achieving sales targets, consistently delivering exceptional results in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Lead Shift Associate

The Market
Napa
12.2021 - Current
  • Executed opening and closing procedures, ensuring high-quality service delivery.
  • Led team to complete daily tasks, optimizing guest satisfaction levels.
  • Processed incoming shipments, verifying item accuracy and condition.
  • Inspected and documented shipments per company protocols to maintain inventory integrity.
  • Communicated sales targets and operational goals with management for alignment.
  • Ordered supplies to support efficient weekly operations and minimize disruptions.
  • Trained new employees on company standards, enhancing overall workforce effectiveness.
  • Organized workstations to facilitate quick task completion during peak hours.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.

Shift Lead

Southside Café
Napa
12.2019 - 11.2021
  • Demonstrated strong interpersonal skills to empathize with diverse individuals.
  • Achieved performance targets in speed, accuracy, volume, customer satisfaction, and issue resolution.
  • Diffused volatile customer situations while prioritizing company interests.
  • Cultivated relationships with customers and managed employees effectively.
  • Managed daily operations at Southside Cafe, ensuring accountability in absence of Manager.
  • Participated in recruitment and interviewing processes to support team development.
  • Processed returned goods with accurate documentation and resolved discrepancies.
  • Maintained inventory records, reporting damages or discrepancies promptly.

Assistant Manager

Pete’s Coffee & Tea
Vacaville
05.2014 - 10.2019
  • Delivered exceptional customer service by assisting customers with product selection and transactions.
  • Managed inventory levels to ensure availability of high-demand products, supporting store operations.
  • Resolved customer complaints while preserving positive relationships and enhancing retention.
  • Supported promotional events, significantly increasing overall sales figures.
  • Supervised and trained staff on store policies, coffee preparation, and service standards.
  • Organized inventory by ordering and receiving products to meet customer demands effectively.
  • Collaborated with team members to address customer complaints, ensuring swift resolutions.
  • Handled daily financial operations, including managing cash flow and preparing bank deposits.

Education

High School Diploma -

Napa High School
Napa
06-2002

Skills

  • Inventory management
  • Sales reporting
  • Equipment operation
  • Customer service
  • Employee training
  • Supply ordering
  • Conflict resolution
  • Time management

Timeline

Lead Shift Associate

The Market
12.2021 - Current

Shift Lead

Southside Café
12.2019 - 11.2021

Assistant Manager

Pete’s Coffee & Tea
05.2014 - 10.2019

High School Diploma -

Napa High School

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