ANGELA LEWIS
Westland
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fraud Specialist
TD AUTO FINANCE
Southfield
10.2024 - Current
- Provide daily support to businesses/functions and Risk partners by investigating transactions escalated for lending fraud concerns.
- Perform preliminary investigative duties to determine if suspicious activities are evident.
- Prepares case files comprised of supporting documentation for review decision, and acts as liaison between business units and Global Security & Investigations.
- Reviews lending policies and procedures to ensure best practice fraud-prevention and detection practices are addressed.
- Communicates investigative findings and reports to all levels of management that identify trends and exposure areas, while developing corrective actions that reduce exposure throughout the organization.
Operations Specialist
TD AUTO FINANCE
Southfield
03.2020 - 10.2024
- Provide legendary customer service to dealers, owners, and controllers when assistance is required.
- Reduce operational expenses by identifying opportunities and mitigating risks.
- Responsible for setting up and completing wire transfers to auction vendors and dealers.
- Reconcile the daily processing reports while operating within compliance requirements.
- Compiled and reviewed month end reports, reserve statements and completed high volume data entry.
Retail Credit Analyst
TD AUTO FINANCE
Farmington Hills
02.2018 - 03.2020
- Provide superior customer service while performing in-depth analyst, investigation, and decisions.
- Continuously exceed production volume while maintaining 96% quality gates and high cashing percentage.
- Participated in new hiring training and assist with side-by-sides by providing in dept analytical training on held contracts.
- Assisted with calibration and re-creation of the outbound call strategy by using reporting and analysis of call data.
- Lead multiple workshops as a committee member lead interview and resume workshops.
Team Leader
FORD REACQUIRED PROGRAM, CONCENTRIX
Farmington Hills
06.2017 - 02.2018
- A direct support for a team of fifty plus employees included interviewing and hiring, training, and providing performance feedback to promote professional growth and development.
- Managed a high performing team that exceeded goals set by client by exceeding turn-around times, which resulted in client re-signing a three- year contract.
- Assisted the team to identify, and if needed removed obstacles, then framed and escalated issues if they could not be resolved quickly. Regularly scheduled one on ones, documentation of employees, performance plans, and informal meetings.
- Used reports to see key metrics within the program and used the data to address challenge areas.
Quality/Training Manager
FORD REACQUIRED PROGRAM, CONCENTRIX
Farmington Hills
12.2016 - 06.2017
- Analyzed training needs to develop new training programs or modify and improve existing programs.
- Conducted and coordinated training programs to fit the specific needs of individuals such as in-house classes, workshops, and one on ones.
- Worked directly with the client to ensure training programs were aligned with client expectations. Continued to learn new programs and create in-depth work instructions for each program.
- Understood company processes, policies, and procedures of ten different departments while complying to states Lemon Laws.
Education
Bachelor of Science - Business Administration
Adrian College
Adrian, MI01.2010
Skills
- Data analysis
- Regulatory compliance
- Training development
- Attention to detail
- Employee training
- Process improvement
- Workshop facilitation
- New hire training
- Course development
Certification
White and Yellow Belt Certified
Timeline
Fraud Specialist
TD AUTO FINANCE
10.2024 - Current
Operations Specialist
TD AUTO FINANCE
03.2020 - 10.2024
Retail Credit Analyst
TD AUTO FINANCE
02.2018 - 03.2020
Team Leader
FORD REACQUIRED PROGRAM, CONCENTRIX
06.2017 - 02.2018
Quality/Training Manager
FORD REACQUIRED PROGRAM, CONCENTRIX
12.2016 - 06.2017
Bachelor of Science - Business Administration
Adrian College