Angela L. Lowe
National General Insurance
Belews Creek,NC
20
years of professional experience
Diligent Lead Preschool Teacher with deep understanding of early childhood education principles. Guided classroom of young learners while implementing age-appropriate curriculum and fostering nurturing environment. Demonstrated expertise in classroom management and parental communication.
Work History
Claims Representative
2 Years 3 Months- Processed and evaluated insurance claims, ensuring compliance with company policies and industry regulations.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Enhanced client satisfaction by efficiently processing claims within designated time frames.
- Fostered positive relationships with policyholders, contributing to higher retention rates.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Maintained confidentiality of patient finances, records, and health statuses.
- Checked documentation for accuracy and validity on updated systems.
Cash Application Specialist
6 Years- Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
- Identified trends in payment discrepancies, implementing corrective actions to reduce future occurrences.
- Promoted a positive work environment by collaborating with colleagues and sharing knowledge on best practices in cash application processes.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
Customer Service/Collections Analyst
1 Year 4 Months- Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
- Identified trends in payment discrepancies, implementing corrective actions to reduce future occurrences.
- Promoted a positive work environment by collaborating with colleagues and sharing knowledge on best practices in cash application processes.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Analyzed patient accounts to identify delinquent balances and initiate collection efforts.
- Developed strategies to enhance communication with patients regarding payment options and account status.
- Resolved escalated patient inquiries with a focus on maintaining positive relationships while ensuring compliance standards were met.
- Collaborated on collection and dispute resolution issues.
- Provided training for new hires on best practices in collections strategies, contributing to a well-prepared team.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Enhanced cash flow for the company with timely collection efforts on overdue accounts.
- Increased customer satisfaction by effectively resolving disputes and negotiating payment arrangements.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
Patient Services Coordinator III
1 Year 10 Months- Coordinated patient scheduling and appointment confirmations to enhance operational efficiency.
- Managed electronic medical records, ensuring accuracy and compliance with healthcare regulations.
- Facilitated effective communication between patients and healthcare providers to improve service delivery.
- Developed patient education materials, promoting understanding of treatment options and procedures.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Verified patient's insurance eligibility and benefits coverage.
- Respected patients by recognizing rights and maintaining confidentiality.
- Collected forms, insurance card, and co-pay to facilitate registration process and prepare patient for appointment.
- Collaborated with interdisciplinary healthcare teams to address complex patient needs and coordinate appropriate care plans.
- Provided excellent customer service to patients and medical staff.
Lead Preschool Teacher
7 Years 3 Months- Led daily preschool classroom routines, maintaining structured learning environment and consistent behavior expectations.
- Developed age-appropriate lesson plans supporting early literacy, math, motor, and social-emotional growth.
- Assessed developmental progress and adjusted instruction to meet individual student learning needs.
- Coordinated classroom activities, transitions, and small-group instruction to maximize engagement and participation.
- Ensured compliance with health, safety, and sanitation standards during daily classroom operations.
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
- Provided support for children with special needs or behavioral challenges, implementing personalized accommodations to promote inclusivity within the classroom setting.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Youth/Children’s Ministry Director
4 Years 10 Months- Partnered with pastoral leadership to plan outreach activities and special worship experiences
- Created a welcoming environment for newcomers, facilitating their integration into church life through targeted programming.
- Increased ministry growth through effective leadership and strategic planning.
- Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements.
- Inspired congregation members to actively participate in volunteer opportunities, resulting in increased community impact.
Education
College Credit Courses - Accounting, Business Administration, Medical Terminology, Sociology and Psychology
Associate in applied science - Paralegal Technology
Skills
Time management
Microsoft office
Team collaboration
Customer service
Organizing and prioritizing work
Multitasking
Timeline
Claims Representative
National General Insurance
12.2023 - 03.2026Read More
Cash Application Specialist
Revenue Cycle Services, Novant Health
03.2017 - 03.2023Read More
Customer Service/Collections Analyst
Novant Health, Revenue Cycle Services
11.2015 - 03.2017Read More
Patient Services Coordinator III
Novant Health, WomanCare, OBGYN
01.2014 - 11.2015Read More
Youth/Children’s Ministry Director
Loves United Methodist Church
01.2009 - 11.2013Read More
Lead Preschool Teacher
Morris Chapel United Methodist Preschool
09.2006 - 12.2013Read More
Surry Community College
Associate in applied science from Paralegal Technology
Read More
College Credit Courses from Accounting, Business Administration, Medical Terminology, Sociology and Psychology
Read More