Angela Longnecker
Rainier,WA
Summary
Experienced leader with a strong background in profit and nonprofit leadership, fiscal management, team development, and organizational growth. Known for building collaborative cultures, managing budgets responsibly, and leading teams toward mission-driven outcomes. Passionate about serving others and committed to bringing strong leadership and compassionate oversite to adult family home operations.
Overview
26
26
years of professional experience
Work History
Caregiving Experience Training
Best Quality Care Home Centralia
Centralia, WA
08.2025 - Current
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Care Coordination Care Team
Comfort Keepers
Olympia, WA
12.2025 - 03.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Dealer Principal
J & I Power Equipment
Olympia, WA
01.2015 - 11.2024
- Led operational strategies to enhance dealership performance and customer satisfaction.
- Developed and implemented training programs for sales staff to improve product knowledge and service delivery.
- Streamlined inventory management processes, reducing excess stock and improving turnover rates.
- Fostered strong relationships with suppliers to negotiate favorable terms and ensure timely deliveries.
- Analyzed market trends to inform strategic decisions on product offerings and pricing strategies.
- Oversaw financial reporting, ensuring accuracy in budgeting and forecasting activities.
- Implemented customer feedback systems to enhance service quality and address client concerns promptly.
- Mentored junior managers, promoting professional development and strengthening leadership within the team.
- Reviewed monthly commission sheets, productivity reports, monthly forecasts and profit performance.
- Forecasted monthly with salespeople to establish closing percentages in each category, time utilization, prospecting efforts, unit sales and projected income.
- Directed financial management efforts, reducing unnecessary expenses while maximizing revenue streams.
- Led dealership to achieve top rankings in regional sales performance, outpacing competitors consistently.
- Developed long-lasting partnerships with key industry stakeholders, fostering mutual growth and success.
- Enhanced customer satisfaction through the development of strong relationships and personalized service.
- Established a strong company culture that promoted teamwork, accountability, and excellence across all departments.
- Determined monthly and yearly forecasts in terms of unit sales, gross profit objectives and departmental profits.
- Implemented data-driven decision-making processes for better business insights and results.
- Developed a comprehensive digital marketing strategy that increased online presence resulting in significant lead generation.
- Launched customer-focused initiatives such as loyalty programs or satisfaction surveys leading to higher levels of client retention.
- Fostered a high-performance sales team through regular coaching sessions and targeted skill development training programs.
- Revamped showroom layout to optimize traffic flow and enhance the overall customer experience.
- Increased dealership sales by implementing innovative marketing strategies and campaigns.
- Oversaw successful expansion initiatives, opening new locations to strengthen market presence.
- Championed community engagement efforts, sponsoring local events and collaborating with charities to boost brand visibility.
- Streamlined dealership operations by reorganizing departments and optimizing internal processes.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promoted business' development by building and maintaining relationships with new clients.
Banker
Wells Fargo
Lacey, WA
01.2011 - 01.2015
- Managed customer accounts, ensuring compliance with banking regulations and policies.
- Developed tailored financial solutions to meet diverse client needs and enhance satisfaction.
- Collaborated with cross-functional teams to implement new banking technologies and systems.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
Men's Shoe Manager
Nordstorm
Tacoma, WA
11.1999 - 02.2002
- Led team in achieving sales targets through effective product placement and merchandising strategies.
- Trained and mentored staff on customer service best practices to enhance shopping experience.
- Developed promotional displays that increased customer engagement and boosted product visibility.
- Monitored customer feedback trends, driving improvements in service delivery and product selection.
- Managed inventory effectively for optimal stock levels, ensuring a wide selection of styles and sizes for customers.
- Collaborated with other department managers to create cross-promotional events, driving foot traffic and overall store sales.
- Maintained a clean and organized store environment conducive to seamless shopping experiences for customers.
- Improved customer satisfaction by providing personalized shoe recommendations based on individual needs and preferences.
- Enhanced store sales by creating visually appealing shoe displays to attract potential buyers.
- Championed employee engagement initiatives such as team-building events and recognition programs, fostering a positive work environment.
- Resolved customer complaints promptly and professionally, reinforcing positive brand reputation in the community.
Education
Associate of Arts - AA
South Puget Sound Community College
Olympia, WACPR - DSHS Required
HSI
01-2026
Core Basic Training/Dementia/Mental Health/Safety - DSHS Required
Lending A Helping Hand
12-2025
High School Diploma -
Tumwater High School
Tumwater, WA06-1998
Skills
- Compassionate caregiving
- Bathing assistance
- Housekeeping tasks
- Dementia care
- Social interaction
- Meal preparation
- Feeding assistance
- Medical record-keeping
- Mobility assistance
- Hygiene maintenance
- Healthcare coordination
- Recreational activities
- Personal care assistance
- Respectful and compassionate
- Problem-solving
- Time management
- Multitasking and organization
- Daily living assistance
- Dependable and responsible
- Small business operations
- Planning and execution
- Vendor relations
Timeline
Care Coordination Care Team
Comfort Keepers
12.2025 - 03.2026
Caregiving Experience Training
Best Quality Care Home Centralia
08.2025 - Current
Dealer Principal
J & I Power Equipment
01.2015 - 11.2024
Banker
Wells Fargo
01.2011 - 01.2015
Men's Shoe Manager
Nordstorm
11.1999 - 02.2002
Associate of Arts - AA
South Puget Sound Community College
CPR - DSHS Required
HSI
Core Basic Training/Dementia/Mental Health/Safety - DSHS Required
Lending A Helping Hand
High School Diploma -
Tumwater High School