Angela Lopez
Surprise,AZ
Summary
Dedicated and highly motivated professional, with 4 years of Crisis Operations Specialist experience. Currently seeking experience in which will utilize all acquired skills, abilities, and areas of expertise as follows: professional Communication Superb multi-tasking skills Phone and computer handling skills High-level attention to detail and accuracy Typing by touch skills and properly document Customer service and/or crisis background
Overview
13
13
years of professional experience
1
1
Certification
Work History
Crisis Operations Specialist
Crisis Preparation And Recovery
Phoenix , AZ
11.2019 - Current
- answer all calls in a timely and professional manner
- Distribute dispatch requests to crisis counselors fairly and in a timely manner
- Distribute patient referral packets to receiving facilities via electronic fax as needed
- Address customer concerns in a professional manner
- Communicate with team members, other internal staff, and outside sources to ensure the best coordination of care for each individual
- Complete follow up on transfer board regularly throughout each shift
- Update hospital staff regarding status of patient transfer regularly throughout each shift
- Documentation of all coordination
- Gather new client demographic information and document accurately in the appropriate format
- Assess callers for danger to self/danger to others and determine the appropriate course of action
- Conduct screens for new, or existing, clients to help get them scheduled and/or connected with appropriate services
- Adhere to HIPAA privacy and confidentiality regulations and guidelines
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Assigned, scheduled and supervised daily activities of personnel engaged in dispatching operations.
Burn Tech/Unit Coordinator
ST. Luke's medical center Grossman Burn
Phoenix , AZ
06.2011 - 12.2019
- Prioritize patient daily care according to acuity and scheduled patient procedures.
- Responsible for providing personal care and
treatment of critical burn patients. (Under supervision of a registered nurse) - Worked in OR assisting MD and R.N. with sterile
and non-sterile wound dressing changes. - Monitor vital signs Q4 hours or when needed.
- Assists with admission procedures P.M.
care, prep for procedures. - Maintain and set up for ICU, Burn ED, Med-surge burn patient rooms. Perform 12 Lead - EKG tests, Blood draws and insertion of Foley catheters as needed.
- Utilize PC to enter and retrieve patient data. Such as Input physicians
orders. - EKG monitoring Continuous Observation and interpretation of cardiac arrhythmias, or cardiac changes, report anychange to nurse.
Education
Associate of Science - Nursing
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ05.2017
Skills
- Computer Skills
- Ability to Multitask
- Fast Learner
- Problem Solving Skills
- Critical thinking and problem
- Solving
Certification
Certified Notary Public 2022-20225
Certified Nursing Assistant Course, American Red Cross (11/14/2003)
CPR, American Heart Asociation (3/2013)
ACLS, American Heart Association (3/2013)
PALS, American Heart Association (4/2013)
ECG Course, American Heart Association (3/2013)
CPI Course (1/2013)
Additional Information
- Ability to Work Under Pressure Ability to Work in a Team
Languages
Spanish
Professional
English
Professional
Timeline
Crisis Operations Specialist
Crisis Preparation And Recovery
11.2019 - Current
Burn Tech/Unit Coordinator
ST. Luke's medical center Grossman Burn
06.2011 - 12.2019
Associate of Science - Nursing
Maricopa Community Colleges - Gateway Community College
Certified Notary Public 2022-20225
Certified Nursing Assistant Course, American Red Cross (11/14/2003)
CPR, American Heart Asociation (3/2013)
ACLS, American Heart Association (3/2013)
PALS, American Heart Association (4/2013)
ECG Course, American Heart Association (3/2013)
CPI Course (1/2013)
Similar Profiles
LORALYNN Q. OLIVAREZLORALYNN Q. OLIVAREZ
Crisis Counselor at Crisis Preparation And RecoveryCrisis Counselor at Crisis Preparation And Recovery
Manuel Ortega DominguezManuel Ortega Dominguez
Behavior Health Technician at Recovery Innovations International Crisis CenterBehavior Health Technician at Recovery Innovations International Crisis Center
Abukar Mohamed OsmanAbukar Mohamed Osman
Environmental and Social Safeguard at Somalia Crisis Recovery Project (SCRP) World BankEnvironmental and Social Safeguard at Somalia Crisis Recovery Project (SCRP) World Bank