Angela Lopez
Surprise,AZ
Summary
Dedicated and highly motivated professional, with 4 years of Crisis Operations Specialist experience. Currently seeking experience in which will utilize all acquired skills, abilities, and areas of expertise as follows: professional Communication Superb multi-tasking skills Phone and computer handling skills High-level attention to detail and accuracy Typing by touch skills and properly document Customer service and/or crisis background
Overview
13
13
years of professional experience
1
1
Certification
Work History
Crisis Operations Specialist
Crisis Preparation And Recovery
Phoenix, AZ
11.2019 - Current
- answer all calls in a timely and professional manner
- Distribute dispatch requests to crisis counselors fairly and in a timely manner
- Distribute patient referral packets to receiving facilities via electronic fax as needed
- Address customer concerns in a professional manner
- Communicate with team members, other internal staff, and outside sources to ensure the best coordination of care for each individual
- Complete follow up on transfer board regularly throughout each shift
- Update hospital staff regarding status of patient transfer regularly throughout each shift
- Documentation of all coordination
- Gather new client demographic information and document accurately in the appropriate format
- Assess callers for danger to self/danger to others and determine the appropriate course of action
- Conduct screens for new, or existing, clients to help get them scheduled and/or connected with appropriate services
- Adhere to HIPAA privacy and confidentiality regulations and guidelines
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Assigned, scheduled and supervised daily activities of personnel engaged in dispatching operations.
Burn Tech/Unit Coordinator
ST. Luke's medical center Grossman Burn
Phoenix, AZ
06.2011 - 12.2019
- Prioritize patient daily care according to acuity and scheduled patient procedures.
- Responsible for providing personal care and
treatment of critical burn patients. (Under supervision of a registered nurse) - Worked in OR assisting MD and R.N. with sterile
and non-sterile wound dressing changes. - Monitor vital signs Q4 hours or when needed.
- Assists with admission procedures P.M.
care, prep for procedures. - Maintain and set up for ICU, Burn ED, Med-surge burn patient rooms. Perform 12 Lead - EKG tests, Blood draws and insertion of Foley catheters as needed.
- Utilize PC to enter and retrieve patient data. Such as Input physicians
orders. - EKG monitoring Continuous Observation and interpretation of cardiac arrhythmias, or cardiac changes, report anychange to nurse.
Education
Associate of Science - Nursing
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ05.2017
Skills
- Computer Skills
- Ability to Multitask
- Fast Learner
- Problem Solving Skills
- Critical thinking and problem
- Solving
Certification
Certified Notary Public 2022-20225
Certified Nursing Assistant Course, American Red Cross (11/14/2003)
CPR, American Heart Asociation (3/2013)
ACLS, American Heart Association (3/2013)
PALS, American Heart Association (4/2013)
ECG Course, American Heart Association (3/2013)
CPI Course (1/2013)
Additional Information
- Ability to Work Under Pressure Ability to Work in a Team
Languages
Spanish
Professional
English
Professional
Timeline
Crisis Operations Specialist
Crisis Preparation And Recovery
11.2019 - Current
Burn Tech/Unit Coordinator
ST. Luke's medical center Grossman Burn
06.2011 - 12.2019
Associate of Science - Nursing
Maricopa Community Colleges - Gateway Community College
Certified Notary Public 2022-20225
Certified Nursing Assistant Course, American Red Cross (11/14/2003)
CPR, American Heart Asociation (3/2013)
ACLS, American Heart Association (3/2013)
PALS, American Heart Association (4/2013)
ECG Course, American Heart Association (3/2013)
CPI Course (1/2013)
Similar Profiles
LORALYNN Q. OLIVAREZLORALYNN Q. OLIVAREZ
Crisis Counselor at Crisis Preparation And RecoveryCrisis Counselor at Crisis Preparation And Recovery
Haley WilliamsHaley Williams
SMI Evaluator at Crisis Preparation & Recovery Inc.SMI Evaluator at Crisis Preparation & Recovery Inc.
Meghan GeraghtyMeghan Geraghty
Graduate Assistant at Connecticut Center for School Safety and Crisis Preparation at WCSUGraduate Assistant at Connecticut Center for School Safety and Crisis Preparation at WCSU