NAIOLONI FENNER
Saint Frances Academy
Aberdeen,MD
1
Certification
18
years of professional experience
Crisis intervention professional with demonstrated expertise in conflict resolution and emotional support. Proven ability to assess and react to complex situations, providing immediate and effective guidance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in active listening, de-escalation techniques, and maintaining composure under pressure. Reliable and empathetic, fostering trust and safety for individuals in crisis.
Work History
Crisis Intervention Specialist
3 Years 9 Months- Conduct assessments to determine patients mental status.
- Collaborate with doctors and psychiatrists to determine level of need.
- Provide outpatient resources as needed.
- Work in collaboration with other hospitals to assist with needed care.
- Complete assessment providing recommendation for treatment.
- Obtain insurance authorizations for inpatient treatment if required.
- Responding to crisis situations when severe mental health and behavioral issues arise.
- Obtain collateral information to determine patients' level of safety towards themselves or others.
- Conducted crisis assessments to determine immediate intervention needs and appropriate support resources.
- Developed individualized safety plans, collaborating with multidisciplinary teams to address patient concerns.
- Trained new staff on crisis intervention protocols, fostering a culture of safety and responsiveness within the team.
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Mentored new team members on best practices within the field of crisis intervention, enhancing their skills and knowledge base.
Director of Wellness
4 Years- Conduct interviews for all students new to the school.
- Developed and implemented wellness programs to enhance student health and well-being.
- Collaborated with faculty to integrate health education into the curriculum.
- Develop and conduct group sessions with the students.
- Provide individual therapy sessions.
- Complete classroom observations.
- Complete psychosocial assessments.
- Maintained confidential case documentation.
- Evaluated and addressed individual client needs and concerns.
- Acted as a role model for clients by exhibiting positive behaviors.
- Offering community resources and referrals to support client basic needs.
- Provide support to staff and faculty.
Psychiatric Counselor
9 Years 6 Months- Facilitated individual and group therapy sessions to support patient mental health recovery.
- Collaborated with multidisciplinary teams to ensure coordinated care for patients.
- Documented patient interactions and treatment outcomes in compliance with regulatory standards.
- Mentored junior staff, providing guidance on therapeutic techniques and case management strategies.
- Facilitated group therapy sessions, promoting emotional growth and interpersonal skill development among participants.
- Provided crisis intervention services, de-escalating high-risk situations and connecting individuals with appropriate resources.
- Monitored patient progress and adjusted treatment strategies based on clinical observations.
Qualified Intellectual Disability Professional
14 Years 7 Months- Oversight of clinical operational functioning of 5 locations consisting of 12 individual's total.
- Monitor and maintain budgets for persons supported as well maintaining the budget for staffing.
- Provide clinical feedback for development and implementation of Behavior Support Plans.
- Intervene in consumer and programmatic emergency situations via 24hr on call.
- Maintain clinical and programmatic documentation to ensure that the agency is in compliance with DC and MD regulations.
- Collaborate with Psychiatrist monthly to evaluate the effectiveness of prescribed psychotropic medications.
- Enabled each member of staff to receive development opportunities by implementing workshops, seminars and regular training.
- Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
- Collaborated with team members to identify and accomplish agency objectives.
- Identified and hired talented individuals bringing valuable skills and great experience to the team.
Social Work Intern Therapist
8 Months- Attended meetings, training, conferences and seminars to advance professional knowledge.
- Offering community resources and referrals to support client basic needs.
- Conducted client interviews to gather information and update case records.
- Completed admission packets and developed treatment plans to facilitate the intake pre-screening process under direction of Social Worker.
- Provided individual and family therapy and support under direction of experienced staff.
- Offering grief and bereavement counseling to support family members after death of loved ones.
- Observed client interactions, noting behavioral patterns to inform treatment modifications and enhance care quality.
- Supported therapeutic sessions by preparing materials and providing logistical assistance to clinicians.
- Facilitated client assessments to determine mental health needs and develop appropriate treatment plans.
Education
Masters - Social Work
B. S - Psychology
Skills
Psychiatric and Mental Health Care
Client Goal Planning
Psychiatric Population Familiarity
Clinical Documentation
Team Management
Training & Development
PPE Use
Friendly
Positive Attitude
Organizational Skills
Computer Skills
Critical Thinking
Team Building
Professional boundaries
Verbal de-escalation
Certification
LCSW-C-Licenses Clinical Social Worker-Clinical
License #28768
Expiration 10/31/2027
Languages
English
Native or Bilingual
Timeline
Crisis Intervention Specialist
Med Star Franklin Square Hospital
10.2022 - CurrentRead More
Director of Wellness
Saint Frances Academy
07.2022 - CurrentRead More
Social Work Intern Therapist
Child and Adult Psychiatry
09.2021 - 05.2022Read More
Psychiatric Counselor
Medstar Franklin Square Hospital
04.2013 - 10.2022Read More
Qualified Intellectual Disability Professional
My Own Place Inc.
01.2008 - 08.2022Read More
Morgan State University
Masters from Social Work
Read More
Coppin State University
B. S from Psychology
Read More