LANEISHA S. KING
Perry,USA
Summary
With over 7 years, I'm experienced with de-escalation techniques vital to crisis intervention. Utilizes active listening and problem-solving to address immediate concerns. Track record of fostering supportive environment for individuals in distress. I'm high recognized as a results-driven, crisis intervention professional with proven record of effectively managing high-pressure situations, consistently delivering support through team collaboration and adaptability to changing needs. My key skills include conflict resolution and emotional intelligence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crisis Intervention Specialist
Lines for Life
09.2025 - Current
- Provide immediate crisis intervention and peer-informed support via phone and online channels.
- Utilize de-escalation strategies and active listening to stabilize high-risk situations.
- Collaborate with counselors, emergency services, and community partners to ensure safety.
- Maintain accurate documentation in compliance with confidentiality and regulatory standards.
- Empower individuals to access resources and build coping skills.
Behavioral Health Counselor
Hope Link
02.2025 - 08.2025
- Delivered individual and group counseling using strengths-based approaches.
- Developed treatment plans, conducted mental health assessments, and performed crisis interventions.
- Provided referrals and warm hand-offs to appropriate resources.
- Maintained HIPAA-compliant documentation and supported team workflows.
- Served as a peer-informed role model, promoting recovery and self-determination.
Total Loss Specialist
GEICO
Macon, GA
09.2022 - 11.2024
- Processed total loss claims and title transfers while managing high-volume transactions.
- Verified coverage and payments with policyholders, claimants, and lienholders.
- Updated internal databases to track claims and support operational efficiency.
- Collaborated with DMV and internal teams to streamline workflows.
Social Services Provider I
Department of Juvenile Services
Americus, GA
09.2019 - 03.2021
- Coordinated mental health and social services programs for youth with diverse needs.
- Conducted psychosocial assessments, safety planning, and case documentation aligned with DSM-5 and Medicaid standards.
- Developed individualized treatment plans with clients, families, and interdisciplinary teams.
- Mentored and supported colleagues in implementing best practices and program policies.
Mental Health Counselor
Flint River Community Hospital
Montezuma, GA
08.2017 - 09.2019
- Delivered crisis stabilization and short-term inpatient care for adults.
- Provided intensive case management to support community reintegration.
- Coordinated care across multidisciplinary teams and ensured compliance with clinical documentation standards.
- Managed high-volume caseloads with accurate documentation and performance tracking.
Education
Master of Science - Clinical Mental Health Counseling
Fort Valley State University
Bachelor of Arts - Social Work
Fort Valley State University
Skills
- Crisis Intervention & De-escalation Techniques
- Peer Support & Recovery-Oriented Services
- Remote Client Support & Contact Center Operations
- Team Supervision, Coaching & Performance Monitoring
- Behavioral Counseling & Family Case Management
- Documentation, Reporting & Data Analysis
- Scheduling & Workflow Coordination
- ADHD/ADD & Mood Disorders Knowledge
- Customer Service Excellence
- Suicide prevention
- Crisis assessment
- Mental health
- Crisis handling
- Behavioral health
- Inbound call management
- Safety planning
- Mental health assessment
- Trauma-informed care
- Active listening
Certification
- Certified Mental Health Counselor (CMHC)
- Qualified Mental Health Professional (QMHP)
- Eligible / Pursuing Peer Support Specialist Certification
Timeline
Crisis Intervention Specialist
Lines for Life
09.2025 - Current
Behavioral Health Counselor
Hope Link
02.2025 - 08.2025
Total Loss Specialist
GEICO
09.2022 - 11.2024
Social Services Provider I
Department of Juvenile Services
09.2019 - 03.2021
Mental Health Counselor
Flint River Community Hospital
08.2017 - 09.2019
Bachelor of Arts - Social Work
Fort Valley State University
Master of Science - Clinical Mental Health Counseling
Fort Valley State University