VICTORIA MENDIETA
Corona,CA
Summary
Behavioral Health Specialist & MFT Student with 8+ years of experience in case management and patient advocacy. Crisis intervention professional with demonstrated expertise in homeless and housing solutions, conflict resolution, and emotional support. Passionately dedicated to optimizing mental health services and fostering holistic care to significantly improve patient well-being and treatment efficacy. Proven ability to assess and react to complex situations, providing immediate and effective guidance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in active listening, de-escalation techniques, and maintaining composure under pressure.
Overview
9
9
years of professional experience
Work History
Crisis Intervention Specialist
Merrill Crisis Center
Fontana
05.2024 - Current
- Developed crisis intervention strategies to support individuals in distress.
- Implemented de-escalation techniques to stabilize crises and improve outcomes.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Collaborated with multidisciplinary teams to create comprehensive support plans.
- Assessed client needs and provided tailored resources during high-stress situations.
BEHAVIORAL HEALTH SPECIALIST II
Riverside University Health Systems- Behavioral Health HHOPE Program
Riverside, CA
11.2023 - Current
- Developed and implemented individualized treatment plans for diverse client populations.
- Conducted comprehensive assessments to identify behavioral health needs and service requirements.
- Advocated for clients' rights and needs within healthcare systems and community resources.
- Conducted assessments to identify client needs and barriers to housing stability.
- Provided crisis intervention services as needed, de-escalating situations, and connecting clients with emergency resources.
- Mentored junior staff on case management best practices and resource navigation.
- Led outreach efforts to raise awareness of homelessness prevention programs within the community.
- Collaborative team efforts awarded Winner for the 2024 Exceptional Results through Teamwork by Riverside County Board of Supervisors. Conducted homeless outreach and housing services, providing essential housing solutions and case management.
- Led team effort in conjunction with Mobile Psychiatry Services to individuals at their encampment.
- Linked consumers with Mobile Psychiatric services through direct collaboration with Psychiatrists.
- Navigated complex legal processes related to eviction prevention, advocating for client rights, and securing favorable outcomes.
- Collaborated with multidisciplinary teams, ensuring a holistic approach to addressing client needs.
ADMINISTRATIVE MANAGER
Apex Real Estate
Hemet, CA
06.2022 - 10.2023
ELIGIBILITY TECHNICIAN
Riverside County Department of Social Services
Perris, CA
08.2020 - 10.2021
RESOURCE COUNSELOR
Community Interface Service
Carlsbad, CA
09.2016 - 04.2019
Education
Master of Arts - MARRIAGE AND FAMILY THERAPY
National University of Health Sciences
San Diego, CA11-2027
BACHELORS OF ARTS - HUMAN DEVELOPMENT
California State University-San Marcos
San Marcos, CA05-2019
Skills
- Crisis Intervention
- Patient Advocacy
- Risk evaluation
- Community Outreach
- Verbal de-escalation
- Mental Health Assessment
- Substance abuse awareness
- Patient Education
- Therapeutic Techniques
- Motivational Interviewing
- Cultural Competency
- Stress Management
Timeline
Crisis Intervention Specialist
Merrill Crisis Center
05.2024 - Current
BEHAVIORAL HEALTH SPECIALIST II
Riverside University Health Systems- Behavioral Health HHOPE Program
11.2023 - Current
ADMINISTRATIVE MANAGER
Apex Real Estate
06.2022 - 10.2023
ELIGIBILITY TECHNICIAN
Riverside County Department of Social Services
08.2020 - 10.2021
RESOURCE COUNSELOR
Community Interface Service
09.2016 - 04.2019
Master of Arts - MARRIAGE AND FAMILY THERAPY
National University of Health Sciences
BACHELORS OF ARTS - HUMAN DEVELOPMENT
California State University-San Marcos