Margaret Diaz
Alsip,IL
Summary
Knowledgeable and compassionate Crisis Counselor with 6 years of experience. Expertise helping with suicidal and homicidal crises. Proficient in both telephone and text support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crisis Intervention Specialist
Brookdale Behavioral Health Center
11.2018 - 01.2024
- Completed in-depth assessments of patients in a behavioral health emergency. Determined any suicidality/homicidality or acute psychosis.
- Completed all documentation and forms for involuntary admissions for the Indiana Department of Mental Health.
- Provided patients with outpatient resources and linked to other behavioral health services in the community.
- Worked closely with psychiatric providers and followed recommendations closely.
- Familiar with admission pre-authorizations and Indiana medicaid and other commercial insurances.
CNA - Certified Nursing Assistant
Brookdale
01.2017 - 06.2018
- Personal Care
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Paraprofessional
Self School
08.2015 - 12.2015
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Education
Skills
- Mental Health Assessment
- Risk evaluation
- Verbal De-escalation
- Crisis Intervention
- Substance abuse awareness
- Crisis Assessment
- Documentation skills
- Behavioral Health
Certification
- CNA
Additional Information
Highly motivated individual with years of experience in behavioral health and crisis intervention.
Timeline
Crisis Intervention Specialist
Brookdale Behavioral Health Center
11.2018 - 01.2024
CNA - Certified Nursing Assistant
Brookdale
01.2017 - 06.2018
Paraprofessional
Self School
08.2015 - 12.2015
- CNA
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