Maximillion Macon
Chicago,IL
Summary
Experienced Crisis Intervention Specialist skilled in therapeutic intervention and crisis management. Expertise in communication, problem-solving, and risk assessment enhances de-escalation and resolution efforts in high-stress environments. Proven ability to create safe spaces for individuals in crisis, fostering community well-being.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Crisis Intervention Specialist
Lydia family services
Chicago, IL
04.2024 - 09.2026
- Respond to community-based mental health crisis calls in homes, schools, hospitals, and public settings
- De-escalate individuals experiencing acute emotional or behavioral distress
- Assess for suicidal or homicidal ideation and overall safety risk
- Conducted face-to-face crisis and risk assessments to identify immediate needs and inform intervention strategies
- Developed and implemented individualized safety plans to ensure client safety and promote stabilization
- Provide brief therapeutic and crisis intervention services
- Facilitated communication and collaboration among healthcare providers, hospitals, law enforcement, and community providers to coordinate comprehensive care
Residential Monitor
A Safe Haven Foundation
Chicago, IL
01.2022 - 08.2024
- Supervise residents in a residential or shelter setting to ensure safety and compliance
- Monitored daily activities, enforcing house rules and program guidelines to maintain a structured environment
- De-escalated conflicts and responded to behavioral or emotional crises, ensuring resident safety and well-being
- Documented incidents and behavioral observations, providing clear shift reports to support team communication
- Conduct regular room checks and facility walkthroughs
- Perform resident intake, orientation, and discharge procedures
- Checked visitor identification and logged entries at facility entrance and maintained facility security protocols
Quality Assurance Specialist
FedEx
Chicago, IL
04.2019 - 07.2022
- Monitor and evaluate processes, services, or products to ensure quality standards are met
- Conducted routine audits and compliance checks to ensure adherence to quality standards
- Identify errors, gaps, and areas for process improvement
- Developed and implemented quality improvement initiatives to enhance service delivery
- Monitored key performance indicators (KPIs) to assess business performance and quality metrics
- Ensure compliance with organizational, state, and federal regulations
- Review documentation for accuracy, completeness, and timeliness
- Analyzed performance data to generate reports that informed strategic decision-making
Education
High School Diploma -
Sam sublet
Saint Charles, IL 08.2010 - 06.2014
Some College (No Degree) - Social Work
Harold Washington
Chicago, ILSkills
- Crisis communication
- Crisis management
- Psychological assessment
- Conflict management
- Risk assessment
- Crisis intervention
- Mental health counseling
- De-escalation
Timeline
Crisis Intervention Specialist
Lydia family services
04.2024 - 09.2026
Residential Monitor
A Safe Haven Foundation
01.2022 - 08.2024
Quality Assurance Specialist
FedEx
04.2019 - 07.2022
High School Diploma -
Sam sublet
08.2010 - 06.2014
Some College (No Degree) - Social Work
Harold Washington