ANGELA LUND
WATERLOO,IA
Summary
To obtain a fulfilling, long-term position in which I can utilize my knowledge to the benefit of my employer and to obtain personal growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
27
27
years of professional experience
Work History
District Transportation Router
Waterloo Community School District
Waterloo, IA
08.2023 - Current
- Optimized bus routes to enhance transportation efficiency and reduce operational costs.
- Coordinated schedules for daily transportation, ensuring timely student arrivals and departures.
- Collaborated with school administrators to address transportation-related concerns and improve service delivery.
- Developed contingency plans for route adjustments in response to weather or emergency situations.
- Managed routing and maintenance of 54 bus routes and 9 special education vans to ensure timely transportation for students.
- Engaged with drivers, bus contractors, management, building staff, and parents to streamline transportation processes for student needs.
Accounting Reimbursement Analyst/Payroll AP Assistant
Mercy One Medical Center
Waterloo, IA
01.2019 - 08.2023
- Work revenue reports to locate insurance underpayments per fee schedule/contracts.
- Complete high level appeals with medical records to secure payment.
- Print insurance and patient refunds, accounts payable/vendor checks, payroll checks, 1099 forms, and all employee W2 forms.
- Operate Pitney Bowes mail machine, large printer, mail folder/stuffing machine.
Hospital Patient Accounts Representative
Wheaton Franciscan Healthcare
Waterloo, IA
05.2016 - 01.2019
- Electronic medical claim filing. Work all edits, correct coding, correct discrepancies for accurate claim submission.
- Log pre-authorizations
- Denial Managements, completion of online and paper appeals, submission of medical records, physician’s orders and additional documentation to assure correct payment per fee schedule.
- Balance accounts, manual adjustment posting, review of electronic posting/discrepancies.
- Provide customer service to patients
- Correspondence with multiple hospital departments
Revenue Management/Billing Supervisor (MidAmerican Billing Center)
American HomePatient
Waterloo, IA
05.2005 - 04.2016
- Supervise 31 employees for a large Medical Billing Center in Billing Edit, Supporting Document Procurement, Quality Assurance (QA) department, Data Entry, Centralized Revenue Qualification/Intake and Scanning departments. Responsibilities include payroll, managing employee vacations and sick (approval), providing information on short term disability/medical leaves, life insurance and medical/dental benefits, interviewing/hiring process, termination of employment, annual reviews and annual increases/bonuses, verbal and written reprimands of staff, scheduling.
- Monitor all intake paperwork for compliance and guideline criteria for all payer sources including Medicare, multiple State Medicaids, National Contracts and Major Medical Insurances. Internal Medicare/Medicaid audits.
- Supervise the CRQ intake process (Electronic transmission of patient intake from branch to billing center), Insurance verification/eligibility and prior authorization.
- Monitor all Certificate of Medical Necessity, DMERC and Physician Order procurement utilizing CareFax, CareCert (Trac-Med), Inscrybe and US mail.
- Billing for all payer sources, knowledge of modifiers, narratives, ICD-9, ICD-10 coding and additional documentation assuring accurate electronic and paper claims for payment.
- Work Held Revenue reports to resolve issues preventing claims submission. Analyze patient accounts for resolution due to missing documentation, system or billing errors.
- Work Error reports
- Develop action plans with the Collections Supervisor to reduce denial rate and Held Revenue and general employee management. Complete A/R adjustments and bad debt write offs.
- Qualify patients for approved financial waivers based on income, medical and household expense guidelines.
- Provide excellent customer service/support to in house staff, branch staff and patients on a daily basis
Supporting Document Specialist
Heartland Billing Center
11.2002 - 05.2005
- Physician order, DMERC CMN procurement
- Follow up and tracking of all supporting documents sent to physicians, hospitals, clinics and responsible parties with use of a tickler system
- Logging all supporting documents to the QA department
- Data entry
- Communicate necessary physician visit information to patients.
- Work error reports/held revenue reports
Lead Customer Service Representative
Waterloo Branch
06.1999 - 10.2002
- Patient registration/Intake, excellent customer/patient service
- Provide patient instruction on Durable Medical Equipment including c-pap, bi-pap, wheelchairs, rehab equipment, enteral nutrition therapy, nebulizers, home oxygen therapy in patient home or in office.
- Work branch held revenue
- Work with referral sources & make schedules for equipment delivery and set up
- On call responsibilities, scheduling deliveries & equipment training/set up
Education
Diploma -
Columbus High School
Waterloo, IA01-1992
Timeline
District Transportation Router
Waterloo Community School District
08.2023 - Current
Accounting Reimbursement Analyst/Payroll AP Assistant
Mercy One Medical Center
01.2019 - 08.2023
Hospital Patient Accounts Representative
Wheaton Franciscan Healthcare
05.2016 - 01.2019
Revenue Management/Billing Supervisor (MidAmerican Billing Center)
American HomePatient
05.2005 - 04.2016
Supporting Document Specialist
Heartland Billing Center
11.2002 - 05.2005
Lead Customer Service Representative
Waterloo Branch
06.1999 - 10.2002
Diploma -
Columbus High School