Abigail Parker
Euless,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Transportation Router
AJ&K Transport Inc.
12.2020 - Current
- Optimized transportation routes to reduce delivery times and improve efficiency.
- Managed scheduling of shipments to ensure timely pick-ups and deliveries.
- Coordinated with drivers to resolve route challenges and enhance communication.
- Analyzed freight data to identify trends and recommend process improvements.
- Developed and maintained relationships with clients for streamlined operations.
- Improved route efficiency by analyzing and optimizing transportation routes for daily deliveries.
- Enhanced customer satisfaction with on-time deliveries by closely monitoring driver progress and providing real-time updates to clients.
- Supported team members during peak periods, ensuring all tasks were completed efficiently and within deadlines.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Managed billing to customers, and enforced payment periods to ensure timely remittance.
Education
Bachelor of Arts - Communications
University of Arkansas
Fayetteville, Arkansas, AR12-2023
Skills
- Customer relationship management
- Communication skills
- Problem resolution
- Time management
- Critical thinking
- Conflict resolution
- Follow-up skills
Timeline
Transportation Router
AJ&K Transport Inc.
12.2020 - Current
Bachelor of Arts - Communications
University of Arkansas