Rebecca Schaible
New Hampton
Summary
Motivated Administrative and Logistics Professional with proven success in both office and remote environments. Skilled in streamlining operations, optimizing workflows, and providing high-level administrative support. Experienced in coordinating logistics, managing schedules, and ensuring compliance with regulatory requirements. Recognized for being resourceful, detail-oriented, and adaptable, with strong customer service and team leadership abilities.
Overview
9
9
years of professional experience
Work History
Transportation Router
Fresenius Medical Care
Chester
04.2024 - 09.2025
- Optimize delivery routes for fleet drivers transporting dialysis supplies to patients and facilities.
- Ensure compliance with NYS Department of Transportation regulations (driver hours, weight limits, delivery schedules).
- Collaborate with customer service team to align delivery schedules, improving patient satisfaction.
- Adjust routes dynamically in response to order changes, closures, or driver availability.
- Reduced fuel and courier costs while maintaining 100% service reliability.
Front Desk Supervisor / Office Manager
Bracesetters Orthodontics
Middletown
08.2023 - 04.2024
- Supervised front desk staff across 4 office locations, overseeing scheduling and daily operations.
- Conducted interviews, hiring, and training of new staff.
- Acted as liaison between orthodontists, assistants, and scheduling team to ensure smooth workflow.
- Implemented organizational systems that reduced scheduling conflicts and improved patient experience.
Communications Team Lead
Crystal Run Healthcare
Middletown
03.2023 - 08.2023
- Supervised call center agents, conducted performance reviews, and provided coaching.
- Handled escalated calls and ensured timely, accurate communication between patients and providers.
- Maintained HIPAA compliance while handling sensitive patient records.
- Improved call handling efficiency and reduced escalations through team mentoring.
Relationship Banker / Head Teller
Walden Savings Bank
Middletown
01.2017 - 01.2020
- Supervised daily branch operations, including vault transactions and cash handling.
- Opened new customer accounts and processed loan applications.
- Educated clients on banking products and achieved monthly sales goals.
- Delivered exceptional customer service, strengthening long-term client relationships.
Education
B.S. - Financial Planning
Alfred State College
A.S. - Technology Management
Sant’Anna Institute of Study
Sorrento, ItalySkills
- Administrative Support & Calendar Management
- Customer Service & Conflict Resolution
- Scheduling & Staff Coordination
- Data Entry & Recordkeeping
- Microsoft Office Suite (Word, Excel, Outlook)
- Logistics & Route Optimization
- Transportation Management & Compliance
- Fleet & Driver Management
- Cost Analysis & Process Improvement
- Social Media & Communication
- Phone & Email Correspondence
- Incident reporting
- GPS software usage
- HIPPA & DOT Regulatory compliance
Timeline
Transportation Router
Fresenius Medical Care
04.2024 - 09.2025
Front Desk Supervisor / Office Manager
Bracesetters Orthodontics
08.2023 - 04.2024
Communications Team Lead
Crystal Run Healthcare
03.2023 - 08.2023
Relationship Banker / Head Teller
Walden Savings Bank
01.2017 - 01.2020
B.S. - Financial Planning
Alfred State College
A.S. - Technology Management
Sant’Anna Institute of Study