Annette Silcox
Layton
Summary
Organized and detail-oriented Clerical Assistant with more than 20 years of experience providing administrative, customer service, and office support in healthcare, logistics, automotive, and business environments. Skilled in data entry, document management, scheduling, record maintenance, and customer communication. Proven ability to manage multiple priorities, maintain accurate records, and support daily office operations in fast-paced settings. Recognized for professionalism, strong organizational skills, and a commitment to accuracy and efficiency.
Overview
29
29
years of professional experience
Work History
Transportation Router
Fresenius Medical Care
Ogden, UT
01.2023 - 01.2026
- Monitored accurate transportation and patient service records.
- Scheduled 30 daily delivery routes for patients and healthcare facilities.
- Compiled and updated transportation documentation and reports.
- Communicated with patients, drivers, and internal departments regarding scheduling and service updates.
- Facilitated in resolving service issues while ensuring accurate record keeping.
Transportation Clerk
Fresenius Medical Care
Ogden, UT
01.2022 - 01.2023
- Entered shipment and transportation information into company databases.
- Initiated delivery documentation and organized records.
- Collaborated with scheduling and daily office operations.
- Responded to customer inquiries and provided administrative support.
- Ensured accuracy of transportation records and documentation.
- Managed over 30 customer calls per day.
Data Entry Specialist
PrincePerelson & Associates
Salt Lake City, UT
01.2020 - 01.2022
- Uphold accurate electronic records and administrative files.
- Processed confidential documentation and verified data accuracy.
- Organized and managed electronic filing systems.
- Assisted office operations through clerical and administrative duties.
- Streamlined document preparation and record maintenance.
Operations Manager
Ad Attraction
Salt Lake City, UT
01.2018 - 01.2019
- Configured all campaigns manually and via API, ensuring the inclusion of necessary assets.
- Streamlined information management by studying, analyzing, interpreting, and classifying data.
- Generated weekly reports detailing progress against key performance indicator (KPI) objectives.
- Maintained continuous monitoring of metrics, optimizing and refining campaigns based on real-time trend data.
- Maximized strategic initiatives by closely observing performance and making necessary adjustments.
- Analyzed data in reports to enhance operations and effectiveness.
- Identified and targeted prospective clients by reviewing business directories and building a comprehensive database of leads.
Team Leader
Convergys
Salt Lake City, UT
01.2014 - 01.2017
- Supervised and guided a team of 12-20 agents in diverse customer service roles.
- Coordinated and scheduled approximately 20 agents in diverse positions, resolving over 1000 customer cases monthly.
- Evaluated case management quality and coached agents towards excellence, providing progressive counseling for performance improvement and handling customer complaints during supervisory calls.
- Corrected and approved payroll for a staff of 20, in addition to managing time card approvals and issue resolution for up to 230 agents.
- Achieved client monthly requirements in 2017, resulting in savings of $20,000 per month.
- Cultivated and maintained a professional relationship with Fiat Chrysler Automotive Group, discussing customer concerns regarding their vehicles and interactions with dealerships.
Customer Service Representative
Convergys
Salt Lake City, UT
01.2009 - 01.2014
- Functioned as a case manager and participated in special projects.
- Supported customers in resolving their concerns regarding their vehicles as a case manager.
- Facilitated the expediting of parts to dealerships to accelerate the vehicle repair process for customers.
- Served as a Team Mentor, providing support to agents with questions regarding the computer systems.
- Handled supervisory communications with customers when necessary.
- Supported the team leader with daily reports and client correspondence.
- Managed over 100 customer calls per day.
Accounts Voucher Clerk
Carpenter Paper Company
North Salt Lake, UT
01.1997 - 01.2009
- Procured paper products by placing orders for sales to both companies and individuals.
- Prepared vendor invoices for payment, ensuring that received products matched the invoices provided by vendors.
- Conducted annual inventory counts for tax accuracy purposes.
- Managed multi-line phone communication and directed calls to the appropriate offices.
- Recorded daily deposits for accurate financial tracking.
Education
Associate of Science - Business Administration
Broadview University
Layton, Utah03-2011
Skills
- Administrative assistance
- Document processing
- Accurate data management
- Document organization
- Filing system maintenance
- Proficient in Microsoft Office Suite
- Advanced Excel skills
- Project coordination
- Proficient in managing multi-line phones
- Service excellence
- Document management
- Database optimization skills
- Workspace organization
- Comprehensive report creation
- Skilled in time management
- Strong communication skills
- Organizational time strategies
- Meticulous attention to specifics
- Analytical problem solving
- Secure information handling
Timeline
Transportation Router
Fresenius Medical Care
01.2023 - 01.2026
Transportation Clerk
Fresenius Medical Care
01.2022 - 01.2023
Data Entry Specialist
PrincePerelson & Associates
01.2020 - 01.2022
Operations Manager
Ad Attraction
01.2018 - 01.2019
Team Leader
Convergys
01.2014 - 01.2017
Customer Service Representative
Convergys
01.2009 - 01.2014
Accounts Voucher Clerk
Carpenter Paper Company
01.1997 - 01.2009
Associate of Science - Business Administration
Broadview University