Angela Macias
Colorado Springs,CO
Summary
As an Overnight Team lead/ Coach my primary objective is to support the functioning of business operations by managing staff, coordinating operations and ensuring exceptional customer service. I aim to create a positive and productive work environment by communication with team members, setting clear goals and monitoring performance.
Overview
13
13
years of professional experience
Work History
Support Manager/ Team Lead
Walmart
Colorado Springs
06.2017 - Current
- Responsibilities: Over see daily operations, manage staff, maintain inventory control, maintain daily store maintenance
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Managed daily operations to ensure smooth functioning of the support department.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Process Assistant
Amazon
Fort Worth
04.2015 - 06.2017
- Responsibilities: Over see daily operations, manage staff, maintain inventory control, maintain daily store maintenance
- Identified and resolved process issues to drive optimal workflow and business growth.
- Identified modifications to processes and procedures that would promote better efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Shift Manager
Mc Donald’s
Fort Worth
03.2013 - 04.2015
- Responsibilities: Over see daily operations, manage staff, maintain inventory control, maintain daily store maintenance
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
Education
Associate - Business Management
American Intercontinental University
New York City, NY04.2005
Skills
- Time management
- Project management
- Budget planning
- Communication
- Problem-solving
- Customer service
- Teamwork and collaboration
- Documentation skills
- Flexible schedule
- Team development
- Customer service expertise
- Team building
- Training and mentoring
Communication
Implemented new procedures to ensure proper training and team building skills.
Leadership
Have over 20+ years Management experience, have successfully managed a team of 200 associates.
Timeline
Support Manager/ Team Lead
Walmart
06.2017 - Current
Process Assistant
Amazon
04.2015 - 06.2017
Shift Manager
Mc Donald’s
03.2013 - 04.2015
Associate - Business Management
American Intercontinental University