Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Awards & Achievements
Angela MacMicking

Angela MacMicking

Virginia Beach,VA

Summary

Accomplished Director of Product Development with over 14 years of experience driving technology strategies and delivering innovative product solutions. Proven expertise in Agile methodologies, managing product lifecycles, and aligning product roadmaps with overarching business objectives. Extensive technical knowledge in SQL, Python, C#, and .NET, complemented by strong leadership skills that inspire cross-functional teams and optimize workflows using Jira and Confluence. Successfully designed and executed product launches, managed multiple roadmaps across diverse teams and product lines, and recently spearheaded OpenAI integrations while developing proprietary AI models in-house.

Overview

15
15
years of professional experience

Work History

Director of Product Development

AutoAlert
01.2020 - Current
  • Lead the development of cutting-edge software products from concept to launch, ensuring alignment with customer needs and business goals.
  • Implement Agile methodologies to improve development efficiency, resulting in a 20% increase in delivery speed.
  • Collaborate with cross-functional teams, including marketing, engineering, and sales, to develop product roadmaps and release plans.
  • Utilize Jira and Confluence to manage project progress and foster clear communication across teams.
  • Oversee product performance analytics to ensure continuous improvement and customer satisfaction.

Senior Software Engineer

Votenza
05.2012 - 12.2019
  • Directed technology strategies, managing a team of engineers to build scalable and secure systems for the company’s growing customer base.
  • Spearheaded the transition to cloud-based infrastructure, enhancing scalability and reducing costs by 30%.
  • Played a key role in the design and development of core product features using SQL, C#, .NET, and Visual Basic.
  • Championed the adoption of Agile practices, improving team collaboration and product delivery timelines.

Customer Service Manager

Votenza
06.2010 - 04.2012
  • Managed a team of 10 customer service representatives, enhancing customer satisfaction through process improvements and training programs.
  • Introduced customer feedback mechanisms, leading to a 15% increase in service satisfaction.

Education

Bachelor - Sociology

Virginia Wesleyan University, Norfolk, VA
01.2010

Skills

  • Project Management: Agile, Jira, Confluence
  • Other Tools: Git, Azure, AWS, Snowflake
  • Databases: MySQL, Microsoft SQL Server
  • Product roadmapping
  • Cross functional leadership
  • Data-driven decision making
  • Salesforce Integrations
  • AI Product Design: LLM, NLP, Prompt Engineering
  • CRM Design and Development
  • Mobile App Design and Development
  • 0-1 Product Launch

Accomplishments

  • Manage team of 40 Developers
  • Reduced SLA time by introducing Salesforce / Jira integration for communicating consumer complaints to product team
  • Managed 4 Distinct Product Lines & Roadmaps
  • Successfully Launched Web Based CRM, gaining +1,000 users
  • Collaborated with Go to Market to define go to market strategy and processes

Software

Python

C#

HTML

SQL

Timeline

Director of Product Development - AutoAlert
01.2020 - Current
Senior Software Engineer - Votenza
05.2012 - 12.2019
Customer Service Manager - Votenza
06.2010 - 04.2012
Virginia Wesleyan University - Bachelor, Sociology

Awards & Achievements

AutoAlert MVP Award, 2024: Spearheaded a product development initiative that resulted in a 25% increase in company revenue at AutoAlert., Led Votenza's technology team to implement a major platform upgrade, reducing system downtimes by 40%.

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