ANGELA MAIN THORNTON
Matthews,NC
Summary
Experienced RN Director dedicated to promoting collaboration with coworkers to empower a positive work culture. Extensive leadership experience with a strong history of meeting company goals and a track record of continued success with innovative solutions to provide the highest quality of care to patients while maintaining interprofessional relationships with partner hospital systems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Provider Services
Symbian Health L.L.C - Affiliated with Milford Regional and Sturdy Health
01.2021 - Current
- Hiring/Recruitment: Oversee hiring of all APP/MD providers. Currently manage 11 Advanced Practice Providers and 3 Medical Doctor's.
- Onboarding/Training: Conduct all hospital system-specific training and orientation. Including EMR-specific training.
- Credentialing Management: Complete the credentialing process for all providers and continually manage expiring licenses and certificates.
- Accounting: Handled payroll, invoices, and overall financial management. Including end of year tax prep
- Schedule: Coordinated provider schedules at partner hospitals.
- Quality Improvement: Implemented strategic planning and resource allocation for improved provider services efficiency.
- Partner Satisfaction: Strong track record of partner hospital satisfaction through relationship building, issue resolution, and quality assurance.
- Training Programs: Create training programs for new-hires to increase performance. Create annual compliance courses through Health Stream.
- Hospital System Negotiations: Negotiated annual service contracts with partner hospitals.
- Data Analytics: Utilized data insights for informed decision-making in sales forecasting, budgeting, and personnel management.
- Operational Strategy: Collaborated with organizational leadership and board of directors for streamline care and optimize patient safety.
- Multi-location Oversight: Managed daily operations across multiple locations to drive productivity.
FMLA/Short-Term Disability/Medical Leave Nurse Coordinator
Diana Health -OBGYN
- Effectively managed all aspects of FMLA/Disability leave requests across 4 clinics.
- Ensured federal and state compliance and regulations by consistently reviewing, updating, and implementing policies and procedures.
- Assisted patients in navigating the complex requirements of leave eligibility, ensuring appropriate support and guidance provided.
Registered Nurse-Operating Room Evenings
Atrium Health (Carolinas Medical Center-Main Camps)
06.2016 - 03.2020
- Improved surgery efficiency with the preparation of equipment, instruments, and surgeon preferences.
- Primarily specialized in Orthopedics (spine and hand).
- Ensured optimal patient care by collaborating with the surgical team during procedures.
- Provided compassionate preoperative care for patients, addressing their concerns and alleviating anxiety.
- Assisted surgeons in complex procedures, anticipating their needs and providing necessary support.
- Mentored new OR nurses, sharing best practices and providing guidance on effective patient care strategies.
Registered Nurse - Office Manager
Calloway Plastic Surgery
09.2014 - 06.2016
- Developed comprehensive training for new hires, ensuring quality care and consistency in OR practices.
- Provided patient education before surgery.
- RN surgical assistant: Assisted MD in all surgical procedures.
- Provided all wound care monitoring for surgical site wounds.
- Conducted all post-operative care and education
- Administered laser treatments to patients with various dermatological conditions.
- Assisted with injections
- Ordered all surgical supplies and implants for the office.
Education
MSN- Administration -
University of North Carolina-Clt
MSN - Nursing
Duke University
BSN
12.2016
BSN - Nursing
Loyola University Chicago
2015
Skills
- Clinical Leadership
- Quality Improvement
- Nursing management
- Staff supervision
- Performance evaluation
- Compliance Oversight
- Utilization Management
- Excel/Pivot Tables
Certification
RN, 285871, 01/31/2026, Compact State (NC)
Timeline
Director of Provider Services
Symbian Health L.L.C - Affiliated with Milford Regional and Sturdy Health
01.2021 - Current
Registered Nurse-Operating Room Evenings
Atrium Health (Carolinas Medical Center-Main Camps)
06.2016 - 03.2020
Registered Nurse - Office Manager
Calloway Plastic Surgery
09.2014 - 06.2016
FMLA/Short-Term Disability/Medical Leave Nurse Coordinator
Diana Health -OBGYN
MSN- Administration -
University of North Carolina-Clt
MSN - Nursing
Duke University
BSN
BSN - Nursing
Loyola University Chicago
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