Summary
Work History
Education
Skills
Timeline
Generic

Angela Malcom

Cumming,GA

Summary

First and foremost, I am a wife and mother of 6 boys. I have spent the past 25 years focusing on just that.

In being a Mother, a preschool teacher, and then a YMCA employee, I have developed excellent time management and organizational skills. I can handle just about any situation with grace and ease.

Since 2021, after 13 years of focusing solely on my family, I began working at the YMCA in both Alpharetta and in Cumming. I started in membership, splitting my time between two branches. At the front desk, you are not only the face of the YMCA, but also the go between for all departments. Duties included and are not limited to, answering the phones, greeting members with a smile, registering members for programs and classes, membership startup, solving IT issues, organizing, and fundraising to name a few.

I then transitioned upstairs to the wellness floor. I now work as an instructor and a wellness coach. I currently teach Parkinson’s boxing and Parkinson’s movement 3 days per week. I also fill in for instructors when they can’t make it to a class.

I believe honesty and integrity are two key moral principles that I possess. I strive to make others feel loved, welcome and important. I always do my part and take pride in anything and everything I set out to do.

Work History

Certified Group Fitness Instructor

YMCA
09.2023 - Current
  • Enhanced participant motivation by incorporating diverse workout routines and engaging music selections in group fitness classes.
  • Increased class attendance by promoting a positive, inclusive environment for all fitness levels.
  • Collaborated with gym management to develop innovative group fitness programs tailored to the needs of the facility members.
  • Reduced injury rates by consistently emphasizing proper form and technique during workouts.
  • Improved overall client satisfaction by providing personalized attention and modifications for individual abilities and goals.
  • Maintained a strong rapport with clients through consistent communication, feedback, and encouragement.
  • Contributed to client retention by fostering a sense of community within group fitness classes.
  • Provided a safe workout environment by promptly addressing equipment maintenance issues and ensuring cleanliness of the group exercise space.
  • Upheld strict safety guidelines during all sessions, contributing to an accident-free environment.
  • Enhanced the overall gym experience for members by actively seeking feedback regarding group fitness offerings and implementing changes based on suggestions received.
  • Cultivated positive relationships with class participants by teaching variety of challenging and entertaining group fitness classes.

Member Service Representative II

YMCA Forsyth
06.2021 - Current
  • Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Effective liaison between customers and internal departments.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Preschool Teacher

Sweetwater Oaks Preshool
07.2004 - 05.2007
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Identified signs of emotional and developmental problems in children and reported to parents.
  • Nurtured supportive learning environment, often used as model for other classrooms.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Promoted sensory development by providing access to different textures.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.

Education

Associates - Education.

Seminole State College of Florida
Sanford, FL
05.2003

Skills

  • Microsoft Office
  • Injury prevention techniques
  • Fitness Equipment Familiarity
  • Anatomy knowledge
  • Safe Exercise Execution
  • Balance and coordination training
  • Group Dynamics Understanding
  • Goal setting strategies
  • Special Populations Experience
  • Basic First Aid
  • Injury Prevention
  • CPR training
  • First Aid Certified
  • Leadership and Coaching
  • BLS Certified
  • Small and Large Group Instruction

Timeline

Certified Group Fitness Instructor

YMCA
09.2023 - Current

Member Service Representative II

YMCA Forsyth
06.2021 - Current

Preschool Teacher

Sweetwater Oaks Preshool
07.2004 - 05.2007

Associates - Education.

Seminole State College of Florida
Angela Malcom